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Hello Pamela, All our Individual Membership accounts operate on a yearly subscription basis. You do not need to resubmit Proof of Disability once your account has been updated, but you do need to renew your membership by activating a new subscription every year. To renew your membership please follow these steps: 1. Log in to Bookshare. 2. From the account status banner on your My Bookshare page, select the "Renew" link. 3. Select the appropriate radio button and the Continue button. 4. Update any of your school information that has changed. If your student information is the same leave as is. 5. If you edited anything, select the check box to certify that it's correct. 6. Submit the information and you're done! Typically your membership will be renewed the next time you log in. It can, however, take a few days to go through, especially if your grade level stayed the same, you advanced multiple grades, or you changed schools.
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vision specialist says he is renewed but when he tries to download is directs him to renew membership. alexander west Pamela Thomas
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Web reader on Chromebook stopping spontaneously
Cathy Stakey replied to Kate Owen's topic in Bookshare Help
We are having the same issue with Bookshare stopping. We are using the embedded Chrome US English voice as well and cannot switch to another voice because there are no other US English voices provided. We are also not allowed to just disable extensions because they are managed extensions by our tech department. They are not able to disable them or remove them from a specific student's device since they are assigned by usergroups. Other suggestions? -
Hi Kathleen, If your student has an Individual Membership account, then we can unlink his account from his elementary school and link it yours so that you can assign him books. If he had an Organizational Account, then he would need to be removed from his previous schools account by a sponsor for that school before you could reuse his username. In the mean time, you can add him to your organization's account and assign him a different username so that he can begin accessing books. I would recommend reaching out to Customer Support for assistance in finding out what type of accounts he currently has and determining the next best steps. Please feel free to call us at 650-352-0198 or email at support@bookshare.org.
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A student of mine transitioned between schools in our district this summer. He had an account at the elementary school that he used often. Now he is at the middle school and when I try to add him to my roster, it says I cannot because his username already exists. How do I add a student to my roster if they already have an account? Thank you!
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My students are trying to read on safari on their iPads using bookshare. The settings on their iPads are set to use the English voice Alex, but when they click on read now on bookshare, the default voice is Maged and there is no option to select Alex or any voice without a strong accent. We’ve done a workaround by downloading the book as an ePub and using accessibility features to read it, but it seems like a glitch. Is there an easier fix?
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Web reader on Chromebook stopping spontaneously
Heather Collins replied to Kate Owen's topic in Bookshare Help
Hello Amber, These issues persist even after trying another voice option, it could be resulting from another installed Chrome extension is interfering with Web Reader's text-to-speech. You can disable your extensions, test your Web Reader to see if the audio sounds better, and then re-enable your extensions one-by-one to see which stops the text-to-speech from working. 1. Type chrome://extensions into the address bar within Chrome 2. Remove the check next to "Enable" for any extensions that are not Google and may be interfering. 3. Return to Booksahre and open your book again using the Read Now link. If your students continue to have problems after trying these troubleshooting options, or you think it would be simpler to direct them to another service, you could try setting up accounts for them on another ebook reader called Capti Voice. This reader service integrates with Bookshare so that members can access and search the Bookshare library within the Capti Voice reader. You can learn more about this option on this page of our website: https://www.bookshare.org/cms/getting-started-capti-voice-online -
Web reader on Chromebook stopping spontaneously
Amber Bartlein replied to Kate Owen's topic in Bookshare Help
Hi, We are having the same issue in some of our accounts using the embedded Chrome US English voice as well. Any tips for how to improve the experience on the Chromebook. Thank you, Amber -
Hi, thank you for the response. I will send this to the teacher to assign it to me as it says I do not have access. Once that is done I will let you know if it works.
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Hello Jake, We sometimes have multiple versions of the same book in our collection with different types of access. For the book you are referencing, there is another version that is available in the Web Reader. Here is the direct link to that version of the book: https://www.bookshare.org/browse/book/339847 In general, however, if a book in our collection is not available in the Web Reader and there is not another version that is, you can download the book to your device in any of the available file formats to read it using your ebook reading program of choice such as Capti Voice or Thorium Reader.
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We have an assigned book to read, Truth about Truman School, and it does not have the "READ NOW" button. Says download in another format. How do I proceed to have this book read? Thanks
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Unlink email to now adult child to use for younger child
Heather Collins replied to Henry Beiner's topic in Bookshare Help
Hello Henry, Your older child can change the email address on their account by following the steps below, or by contacting Customer Support for assistance. 1. Log in to your Bookshare account. 2. Select the My Account link, then under the My Summary section, select the Edit Information link. 3. Enter your password for security purposes, and select the Sign In button. 4. Under Email, select the Edit link. 5. Enter the new email address, then a second time to confirm. 6. Select the checkbox to accept our disclaimer, then select Save You can reach Customer Support via email at support@bookshare.org or by phone at 650-352-0198. Our normal hours are 9am to 5pm PST, Monday through Friday. -
Unlink email to now adult child to use for younger child
Henry Beiner posted a topic in Bookshare Help
My email is linked to an account for my now 19 year old. I need to have my email unlinked from her as she was her own so I can use it for my son -
Web reader on Chromebook stopping spontaneously
Heather Collins replied to Kate Owen's topic in Bookshare Help
Hello Kate, We have had reports from many of our members that, after a recent Chromebook update, there have been problems with using the Web Reader. Our engineering team is aware of the issue and we hope to have it resolved soon. In the mean time, we have found that many members are able to avoid the problem by using a different voice. The Chrome OS US English Female HQ voice seems to have the most problems resulting from the update at this time. If you use a default voice for the device instead, or purchase an Acapela voice from the Chrome Web Store, you should not encounter the same issue. -
Hi all - We just rolled out 1-1 with Chromebooks for our Middle School. I have introduced the web reader to our qualifying students but received several reports from students using it that the playback just spontaneously stops after a few sentences. Does anyone know how I can begin to troubleshoot this problem? Thanks
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Hi James, We teach our students to use the Read&Write for Google Chrome extension. We have premium licensing, but the text-to-speech is in the free version. They can select where to start reading the text on the screen and it has multiple voice options. Michelle
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Is there a file format of books that would lend to inputting the text to a translator to have text translated to another language? Thank you!
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Hello folks, I tried to search this without success. Is there a way to have the web reader read from a certain page of a novel rather than it starting from the beginning of a section every time? We are reading Night, by Elie Wiesel, and the web reader wants to read from the forward every time rather than allowing the students to read from where they previously left off. TY so much for any help. James
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I just got an email that said it finally downloaded. I tried it on the computer (bookshare.com). but it was a few hours
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What finally worked for you?
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me too. I tried both as well...
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I’ve download EasyReader and Read2Go and I can’t get books to download. They either time or have an error
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Unfortunately, under current U.S. Copyright Law, Bookshare membership is only available to people who are certified by competent authorities as having qualifying reading barriers, such as blindness or low vision, learning disabilities, or physical disabilities that make it difficult or impossible to read standard print. (Learn more at https://www.bookshare.org/cms/help-center/how-do-i-know-if-my-student-qualifies and https://www.bookshare.org/cms/bookshare-me/who-qualifies.) We encourage you to sign up all students who meet these criteria. However, we have created a page that includes e-learning resources available from publishers and other vendors that can benefit a broader population: https://www.bookshare.org/cms/help-center/learning-center/learning-at-home
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Has this feature been added? I would like to print my district's list of students, by school, and have been copying/pasting for the last few years. I'd love an export feature!
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Hi. Has there been any discussion about expanding access to students who are at risk, and have no access to libraries--nor ability to purchase books--during this time of pandemic?
