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  4. Heather Collins

    Individual Acct access to text books

    Hello Tracie, Individual Membership accounts do have access to most textbooks in our collection once they have been completed. The only exception is that NIMAC-sourced titles will not be accessible to a member using an unlinked Individual Membership account, because those books must always be assigned by a sponsor in order for them to be accessed by a member. If this student would like to continue using their Individual Membership account, you can link it to your organization so that you, or another sponsor can assign them their text books by following these steps: https://www.bookshare.org/cms/help-center/how-can-i-link-my-students-existing-individual-account-my-organizational-account
  5. Sandy Peasley

    New User - Help!

    This is very helpful. Thank you!
  6. Michelle Thomas

    New User - Help!

    Hi Sandy, You are most likely signed up as a "sponsor" which allows you to add students, manage accounts and create/assign Reading Lists and books. However, as a sponsor, you cannot actually access a title (unless it is freely available - no copyright). Only the student (member) will have direct access to the books since they qualify with a disability. I hope this helps! Michelle Thomas
  7. Sandy Peasley

    New User - Help!

    Hello! I am a new user to bookshare and serve as an associate to a visually impaired student. I have an account through our school organization, but when I try to download a title, my name is not on the list of users -- just the students. What are we doing wrong? How do I get access to the book I need? Thanks for your help!
  8. I have a parent that has created an individual account for their student who is at a private school. The student is not listed with an organizational account/school. Are text books still available in an individual account created by a parent? Thank you!
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  10. Can Web Reader please automatically save a student's settings between uses? With Chrome, my student current has to reset the font, color, and margins every time he uses it. If we are doing something wrong, we can't figure out what it is!
  11. Angela West

    Amazon Alexa reading books on voice command

    I would like to know how much longer will it be before the echo devices will have the book share skil?l
  12. Khushi Kaushik

    restricted title

    Hi I wanted to downloade 'Becoming' by Michelle Obama and 'a tree grows in Brooklyn' by Betty Smith. bookshare shows ""This is a restricted title. Either it is not available in your region, or your address information is incomplete"." this is very confusing. I live in India and all my information is complete. I signed up for bookshare because it had more titles available to Indian users as compared to services like audible. these are popular books so I really don't know how they might not be available in my country. I don't know why am I facing this issue. I'm looking forward to any answer from the bookshare team. thank you.
  13. Jill Brown

    want to print member list

    I would like to know if this feature has been added as well. I need a way to export a readable list to check for members who have graduated, moved, etc.
  14. Khushi Kaushik

    Restricted

    Hi I wanted to downloade 'Becoming' by Michelle Obama and 'a tree grows in Brooklyn' by Betty Smith. bookshare shows ""This is a restricted title. Either it is not available in your region, or your address information is incomplete"." this is very confusing. I live in India and all my information is complete. I signed up for bookshare because it had more titles available to Indian users as compared to services like audible. these are popular books so I really don't know how they might not be available in my country. I don't know why am I facing this issue. I'm looking forward to any answer from the bookshare team. thank you.
  15. Marion Daly

    "login failed" on IOS devises

    When I try to get in through Voice Dream, it tells me that it got an error that says, "Error Unexpected response from Bookshare." I think it is having trouble logging in to Bookshare.
  16. Marion Daly

    "login failed" on IOS devises

    I use the IOS Bookshare app. It doesn't like my user ID and password. "login failed" is the error. I use the same ID and password in the IOS Bookshare app that I use when logging in on my MacBook Pro in Safari.
  17. Heather Collins

    Logging into on Read2Go app

    Hi Cheyenne, There is a possibility that in this case, your student may not be entering the correct login information. Please feel free to have your student, or a parent/guardian of the student contact Customer Support to make sure that they are using the correct login information. Read2Go has been out of development for some time now, which means it is no longer receiving updates. Although it still works fairly well for members who wish to keep using it, it is possible with every update to iOS, will bring more potential glitches to the app. If you find this happening more often than not, we recommend switching to another app such as Voice Dream Reader or Dolphin EasyReader. These are third-party apps, which integrate with Bookshare, and are regularly updated.
  18. Heather Collins

    "login failed" on IOS devises

    When using a mobile device to access Bookshare, we generally recommend using an app instead of the mobile version of our website for a better user experience. If you find this happening more often than not, we recommend using an app such as Voice Dream Reader or Dolphin EasyReader. These are third-party apps, which integrate with Bookshare. If you would prefer to use the mobile version of the Bookshare website, or would like assistance troubleshooting this issue, please feel free to contact Bookshare Customer Support at support@bookshare.org or by phone at 650-352-0198.
  19. Marion Daly

    "login failed" on IOS devises

    I've been a subscriber to Bookshare for a few years. I usually use it on my MacBook Pro, and it works fine. But recently I tried to use it with my iPhone and my iPad Pro. I can't seem to log into Bookshare when using these devices. I double checked that the password/userID is correct, but I keep getting "login failed" error. I even tried on my iPad to get the "forgot password" so I could change the password that way, but the promised email never comes. Can you help me with this problem?
  20. Cheyenne Potts

    Logging into on Read2Go app

    My student has had a organization account for awhile now and just created a individual membership but is not able to login into Bookshare using the Read2Go application. App and iPad are updated and I am able to login using a computer. How can I get his login to work on the Read2Go App?
  21. Heather Collins

    Five Carat Soul by James McBride 

    Hello Clark, In the Bookshare Web Reader, there is a save button at the bottom of the settings window that must be pressed in order for your changes to be made. If you are not able to view or press that save button, you may need to zoom out in your browser to see the full window.
  22. Clark Chapman

    Five Carat Soul by James McBride 

    Five Carat Soul by James McBride - when I open it to read the book it is in size 70 font and I cannot seem to get it to stick at 18 or 28 font as the program allows. It does not seem to allow me to change any settings. I can change them, but they don't stick. There is no save button that I can see? I was only trying to change this in Settings. Can you help me?
  23. Heather Collins

    Pre reading before assigning?

    Hello, Sponsor accounts are used by staff members who have been added to Organizational Accounts. If your organization has an account with Bookshare, you can reach out to the person running that account to ask to be added so that you will have your own sponsor account. If your organization does not yet have an account with Bookshare, then you can sign up for an Organizational Account on our website and you will then have sponsor access as the Primary Contact who created the account.
  24. cangulo

    Pre reading before assigning?

    Hi, where exactly can I find the "sponsor account"? I can't seem to locate it. Thank you=)
  25. Hello, I imagine that what I am about to suggest / enquire about may have been previously addressed, but using the "search" function or dialog box did not yield and results. For a variety of reasons Go Read is the reading app that is best suited to my needs. If it could download illustrations and keep them in their proper place within the text of the book it would be perfect. I have tried every other iOS and Android app in the 2 play stores and none of them come close to being a replacement for Go Read: for my particular circumstances. Does anyone know if there is a way to have go read download illustrations that has not come to my attention or in the alternative any chance of this functionality coming soon. I like go read as it does not scroll but allows the user to "turn pages" and has a minimum of clutter on the screen, mostly just the text, as well as great text and background variability. Thank you for any info you might be able to supply. Dary
  26. Monica Capra

    How to save download textbook on iPad hard drive

    I had the same question. Can you send me the information as well?
  27. JadenHankin

    Volunteering Approval

    Hello, around a month ago I applied to be a Bookshare volunteer. When I try to login to the page I get the error "You do not have permission to view the requested page." I understand that this happens when your account has not been approved yet. If the account was denied it would be nice to know, as I have been currently waiting over a month for a response, and I love to start helping as soon as possible.
  28. sam.hamblefield

    volunteering verification

    I'm interested in volunteering with Bookshare to meet a requirement for my school program. However, my program wants to be able to independently verify that I've met my requirements with whatever organization I decide to volunteer with. Does Bookshare have anyway for my program to contact them and verify that I'm volunteering?
  29. Heather Collins

    web reader

    At this time, the Bookshare web reader does not have the option to change the highlighting color individually. The color of the highlight depends on the text and background color setting you have chosen. Some other reading tools do have the option to customize the highlighting. You can customize the highlighting color when reading in Captivoice, and when using the apps Dolphin EasyReader and Voice Dream Reader.
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