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  5. Sally Miller

    Region issue

    Before I signed in to our schools account I could see that you have the text books that we need. However once I signed in and updated our account information to be the UK, those books were no longer available. The only books that we have available are American ones. I did email for help but have not had a response. I need to access the books ready for the new school year for our visually impaired student. Can anyone advise please? Thank you Sally
  6. Jessy Haugh

    Audio Reading

    Hi Courtney, Currently, we have two apps that work with android devices. Are you using Dolphin EasyReader or Voice Dream Reader? You can generally change the preference settings in either the audio or voice settings area or you may have to click on audio settings, and then click on voice settings. Though as stated above I will need to know the name of the app you are using.
  7. Jerri Partee

    Upload Issues

    Hi Tracy, I'm sorry you experienced an issue with uploading your students. This can sometimes occur for a number of reasons, I'll reach out to you directly so we can get this issue resolved and get your students added to the member roster.
  8. Coutney

    Audio Reading

    Is there a way to slow down the speed of the audio reader and also change the voice? We are using the andriod app.
  9. Tracy Ritchie

    Upload Issues

    I am trying to upload a list of students. I have successfully done this before, but now I am having issues. I tried uploading the template as is and get the message: "an error has occurred". when i try to only upload members i get the message: "Sheet Index (1) is out of range (0..0): row null" Any advice would be appreciated!
  10. Debee Norling

    Dealing with images if you are blind

    I would like to see a help article from bookshare on dealing with files that contain images if you are visually impaired. The problem: you are a screen reader user and you are reading a book which contains images. Many of these images are necessary for understanding the material. You either need a helper to describe the images or you need to pull them up under magnification. Perhaps you want to print them so you can take them to your describer or magnification system. What is the best format to download the book in? Then how do you locate the correct image, example Figure 3.4? How then do you pull it up onscreen in reading software that supports images and is also screen reader accessible? Please write a step-by-step guide for people who need this kind of help.
  11. Jessy Haugh

    Restricted

    Hi Darcy, I sincerely apologize for the inconvenience. Unfortunately, sometimes files get stuck while converting into the format you've requested. I did reprocess that book for you and this should fix any issues with the file. Please try downloading your book again. Note that it could take up to 7 days for your "in progress" file to fail before you can re-download it. Unfortunately, there is no way to stop an in progress download. You may either download the book in a different format, or wait for the current version to fail before attempting the download again. If you are still unable to download the title please call our Technical Support team at 650-352-0198 option #2.
  12. Darcy

    Restricted

    I want to get Ark Angel - Alex Rider book #6. The author is Anthony Horowitz. However there is no download button and below is says "This is a restricted title. Either it is not available in your region, or your address information is incomplete". This is confusing as I have got book 1-5 through book share and subsequent books #7,8 etc are available to download. I live in Canada and I my information seems complete.
  13. Jessy Haugh

    The app skips to the end

    Hi Fernandez, I will make sure our technical support team contacts you about this issue right away.
  14. R Fernandez

    The app skips to the end

    My student's book has seventeen chapters. When trying to click on the table of contents desired chapter link, the link takes her to the end of the book. If I click on a previous chapter that works, and I scroll down to find the chapter, after a while the app changes screens and takes her to the end of the book. No matter what we do, there is no way to prevent this from happening. My student is blind, so it is extremely frustrating to not be able to follow the book until the end. I also bookmarked where she read last, and the bookmark takes her to the end of the book. Please fix this!
  15. Jerri Partee

    Kelly Stehlik Resource Teacher

    Hi Emily, I did previously send an email a couple weeks ago but will follow up directly to confirm you receive it again as it could have been caught up in your spam or junk mail filter.
  16. Emily Lent

    Kelly Stehlik Resource Teacher

    Thank you, Jerri! I'll look forward to hearing more from you. I appreciate your help!
  17. Jessy Haugh

    pause on Chromebook

    Hello Dana, The Web Reader alone is pretty basic, and always begins reading at the top of a page. So if one wishes it to begin reading in a specific spot, you'll need to scroll until that area is focused at the top. Another option is to install the Read and Write extension, which will work when the book is opened. This tool does allow more control over what is read, and where it begins reading. If the members have access to a smartphone/tablet the free app Dolphin EasyReader has many more features that our members like.
  18. Dana Krueger

    pause on Chromebook

    There has to be an easy way to pause a book while reading it on a Chromebook. I've attempted to use Capti but can't figure it out. HELP! I just want my students to be able to pause without it always starting at the top.
  19. Jerri Partee

    Kelly Stehlik Resource Teacher

    Hi Emily, Usually that error messaging indicates that the organizational type was somehow setup with our paying Book Block subscription model. I'll review the account and reach out to you directly to resolve the issue.
  20. Lucie Traylor

    TEACHER ACCESS

    I just found the "freely available" choice
  21. Jessy Haugh

    Switch activated Bookshare

    Hi Kristine, Many of our reading tools are switch-compatible, including Web Reader and Read:OutLoud. Both programs have keyboard shortcuts to start and stop the Text to Speech. We recommend binding your switch to these keys for greater accessibility. In Web Reader, Alt + P starts and stops the TTS, while Ctrl + T controls the audio in Read:OutLoud. We recommend switch users install Voice Dream Reader (iOS or Android) or Read2Go (iOS) on their mobile devices.
  22. Kristine Dooley

    Switch activated Bookshare

    What apps for Bookshare work well for switch interface and on what devices?
  23. Hello- A student created a wish list/book requests on the Bookshare app. How can I, the school sponsor, see the student requests/wish lists? It seems odd that the student can create a list, but I am unable to view it. If relevant, I use the full version on a laptop. Thanks for the help!
  24. Emily Lent

    Kelly Stehlik Resource Teacher

    The same thing happened to me -- I keep getting the error message "Your Organization has reached the purchased download limit." Is there something I can do to fix this so I can assign books to students?
  25. Tammy Ludwig-Miller

    Dolphin EasyReader

    Thanks for the reply. I’ve added a few contractions to the pronunciation list since my student using Dolphin is in 1st grade where they’re just learning about them. I don’t want to confuse him. I don’t have this issue with VoiceDream or Voice Writer but unfortunately the district hasn’t purchased those at this time.
  26. Jessy Haugh

    Dolphin EasyReader

    Hi Tammy, Unfortunately this is am ongoing issue with TTS in general. We constantly run into this issue across the board with our most popular apps such as Dolphin EasyReader, Voice Dream Reader etc. Certain apps can allow you to update, and change how words are pronounced though this feature is still very limited.
  27. Jessy Haugh

    Cannot delete books from reading list

    Hi Donna, Click on your reading list, and go to the Reading List where the title "Remove" should be listed under the Action Column. If the member wants a title assigned to them by a different sponsor removed then that sponsor will need to remove it from their Reading List.
  28. Tammy Ludwig-Miller

    Dolphin EasyReader

    Does anyone else have issues with Dolphin EasyReader reading contractions? For some reason it isn’t reading them properly for example it would say ‘is’ ‘n’ ‘t’ in place of isn’t. So strange and I don’t recall having this issue before although perhaps I just didn’t notice it? Any suggestions for fixing this other than placing every contraction in pronunciation are greatly appreciated!
  29. Cindy Lou Ray

    scanned 2 children's books Experiment With?

    No, but I will. Thank you for sending the link.
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