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  1. Today
  2. Students do not appear when i try to manage members

    Hi Roger, Make sure the members page isn't filtered to display say just members on your quick list or members from a specific school. If that doesn't help can you confirm for me that the members page itself shows no members for you? I do show your roster has a number of students so your members list should appear on that page as well.
  3. My students are not showing up when I try to add them as members to my reading lists. I can open their accounts in Book Share. I signed them up with their school account but their names don't appear as a member of my school. I deleted their account and put them in again, but that didn't work.
  4. Yesterday
  5. A question about re-starting proofreading

    Hi Cindy, The new guidelines are available at: https://www.bookshare.org/cms/proofreading-home
  6. Bookshae question

    Hi Tonya, Your Organizational account itself unfortunately isn't yet approved for accessing Bookshare as we have not processed your Organizational Agreement form. If you've sent this in today please give us a bit of time as it does take on average one business day for us to process all submitted forms. If you sent this in prior to today however please re-send the form as that means we either didn't receive it somehow, or when we did receive it the form was unreadable. This unfortunately happens a lot with faxes and we have no way to track back an unreadable fax to who originally sent it. If you need to download a new agreement form you can download it here: Organizational Agreement
  7. Bookshae question

    I signed into my bookshare account. I was able to add a new student and assign a list of books. How do I download the books and have them read aloud to the student. I am not see the download prompt or read it now.
  8. Last week
  9. I haven't proofread for a long time and the new guidelines are out. Should I submit some kind of sample first, or should I just take a shot at this. Thanks. Cindy Lou Ray
  10. Earlier
  11. Individual memebership

    Hi Denene, For Individual Memberships we will only reach out to the email address used when registering the account, which usually is either the student directly or their parents or guardians. That said they absolutely can also be on your roster while having an Individual Membership. In fact we highly recommend starting with placing them on your roster first, then you can set a limited access username and password for them from there. With that login they can access any book you assign to them from a Reading List, and they have the choice of upgrading for free to a full Individual Membership.
  12. Individual memebership

    If i sent in paperwork for my qualified student to obtain an individual membership will the parents be contacted by bookshare regarding the account as well as how to set up the login? Also, can a student have an individual membership and also be on my school roster?
  13. Read2Go iOS11 Support (upgraded to 64-Bit)

    Hi Andy, We have had many members update their devices to iOS 11 without issue, can you try having the student uninstall and reinstall Read2Go to see if that resolves the issue?
  14. I noticed that the Read2Go app hasn't been updated since November 2016. Do you guys intend on releasing an update soon to make it 64-bit (iOS11 compatible). Our schools use this app everyday, and we already have a student that has updated their iPad and is locked out of Read2Go.
  15. Victor reader stream

    Hey Wayne, If you have the 2nd generation stream you can search and download Bookshare books right on the device itself. The latest Victor Reader Stream model includes built in Wifi allowing Bookshare members to log into, search, and download Bookshare content directly on the device. First enable the Bookshare service by: Press the Menu Key (#7) until you locate the "Online Services" menu Press 2 or 8 to locate the "Add Bookshare Service" option Press # to select it Enter your full Bookshare email address and press # to continue Enter your full case sensitive Bookshare password and press # to continue You should hear "Bookshare Enabled" Once Bookshare is enabled you can search and download books by: Press 1 to Locate the Bookshare Bookshelf and # to select it Press 2 or 8 to locate the search method you with to use If necessary enter search criteria, press # to continue Press 4 or 6 to move through the search results Press # on the desired book to begin the download The book will be added to the Bookshare Bookshelf for easy access in the future.
  16. Victor reader stream

    Titles found on bookshare how to download to my victor reader stream
  17. Updating school names list

    Hi Sandra, Currently that list of schools and districts is simply a combination of schools and districts already being used by the existing members on the account. The way to clean it up is to find students that are listed under the misspelled versions and correct their account. Note that after correcting the member roster listing it won't immediately update, logging out and back into your account should then display the updated list.
  18. Updating school names list

    Is there a way I can clean up the list of school names for a district/org account that I am admin for? I have duplicates and misspellings that have been added over the years
  19. inconsistent images

    I think the ePub issue might be a WiFi problem because I tried it again in a different building and the images displayed. I was not aware of the Voice Dream Reader issue with older devices. In Read2Go, it works on some devices and not others. That is probably also a device issue. Thanks for the info!
  20. inconsistent images

    Hi Monica, Are you having this experience with one book? Or with a series of books you're downloading? Unfortunately not all Bookshare books have images, but if the book does have images the ePub format is designed to always include them. Read2Go and Voice Dream Reader both have settings that will determine whether images will be displayed. For Read2Go the display images option must be enabled prior to the book being downloaded to the device, if the book is downloaded with the images option disabled the images won't be downloaded at all. With Voice Dream Reader you do need to enable the rich text option, but this is only available to newer iOS devices. Older iOS devices are locked on Voice Dream Reader as text only.
  21. inconsistent images

    Does anyone else have difficulty with image consistency? For example, a DAISY with images download shows images in Read2Go, but not in Voice Dream Reader or ePub. Another download will have images in ePub, but not Voice Dream.....
  22. How do I add my younger son?

    Unfortunately for Individual Memberships with Bookshare we do require a unique email address per account. We recommend creating a free gmail account for use with the additional account. You can set this gmail account to automatically forward all emails sent to it to your primary account so you never have to check multiple email accounts. We're working on removing this limitation, but unfortunately I don't have information on when that might be possible.
  23. How do I add my younger son?

    Good afternoon. My middle child already has an account with Bookshare but now I need to add my youngest. I tried setting up a new account but my email address is already on file with Bookshare so I can't set up another account. I don't see anywhere that I can add my youngest in my profile. How do I now get my youngest an account with an email that is already on file with Bookshare? Thank you
  24. How to open a zip file on Braille Note Apex

    Thanks for your response. This is interesting because this student just downloaded the book from bookshare within the last 7 days. I will let her know your response.
  25. How to open a zip file on Braille Note Apex

    If a Bookshare book is asking for a password the book would have had to have been downloaded an incredibly long time ago. We used to do that but removed that "feature" many many years ago. So the long and short of it is I recommend going to the Bookshare website and re-downloading the book, it should remove the issue. As for the chapters piece this could also be an issue with it being a very old file, the quality of our books has improved greatly in the past many years and hopefully we have an updated version of this book with correct heading navigation.
  26. I have a student that downloaded a textbook from bookshare onto a USB drive both in zipped and an upzipped file. The zipped file asks for password. The student has never been able asked for a password before when opening a file downloaded from bookshare. She does not know the password. When opening the unzipped file, the student searches for chapters, but is having difficulty finding the chapters.
  27. Access an existing member

    Hi Jenna, When you log into your account select on the Member's link on the left side of your My Bookshare page. For your Organizational Members you'll have an option to edit your member's accounts to set new usernames and passwords. If however the member has chosen to upgrade to an Individual Membership with Bookshare note that these accounts are owned by the students directly, or if they're under 18 the student's parents or guardians. Only the students or their parents/guardians can recover these accounts and reset the login information. If a student is unable to recover their account I recommend deleting them from your roster and re-adding them, this will allow you to manage the student's credentials. Then if the time comes that the student does recover the old Individual Membership, you can merge that account back into the new account you created if you so choose.
  28. Access an existing member

    How does a sponsor access an existing member's account? I am an administrator. Thanks!
  29. Adding Student Members

    Hi Katie, If adding large numbers of students you can either upload a spreadsheet of the students by choosing the "Upload Roster" link from the left side of your My Bookshare page. Please note you will need to use our existing Microsoft Excel template for this upload. Or if you are adding students for a private or charter school, or non-school organization you'll need to submit our Group Proof of Disability form. This can be downloaded from the top of your members page.
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