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  1. Today
  2. Jerri Partee

    Update Primary Contact

    Hi Tammy, My name is Jerri, I'm the Bookshare Customer Support Manager. I'll reach out directly to get this issue resolved. Our contact information can be found at the bottom of the Help Center page.
  3. Yesterday
  4. Tammy

    Update Primary Contact

    I have sent the "update Primary Contact" form in 4 times now and still nothing. I have students waiting for their alt. textbooks. I can't find a phone number to contact anyone, can someone please help me? Thanks!
  5. Jessy Haugh

    Holding place in Web Reader

    Hi Anne, Please note that our Web Reader will only save your place in a book if you always open that book on the same device each time. Furthermore, the Web Reader only reads from the top of the screen down. To start reading at a certain spot, scroll the text you wish to read to the top of the screen before pressing the play button. If you are still experiencing issues, please unblock third party cookies in your web browser. The Web Reader requires third-party cookies to be enabled in order to access Bookshare content. I hope this information is helpful.
  6. Last week
  7. Jessy Haugh

    Audio reads in a different language

    Hi Michele, Please contact the Bookshare support team at 650-352-0198 (option #2) for further assistance with resolving this issue. Unfortunately, there could be several reasons as to why this is happening but we can help get the issue sorted out.
  8. Jerri Partee

    recordings of webinars

    Hi Bethany, Please feel free to visit the Bookshare Webinar page for information on upcoming webinars and links to access previously recorded webinars.
  9. Anne Ken

    Holding place in Web Reader

    How can a student hold the place where they stop in WebReader? I have looked at it, and if you click stop and then start again, it starts over at the beginning of the page on the screen.
  10. Jack Wagener

    XML files in Chrome

    Is there a way to open the book xml files using Google Chrome? I've installed the XML viewer extension, and set xml files to always open in Chrome, but the page always opens blank. Is there a solution?
  11. Bethany Adams

    recordings of webinars

    Hello, I was wondering if someone could direct me to the place that we can view webinars that were recorded live but we could attend? Thanks
  12. I have a student who's reader is reading in Arabic. She needs it changed to English. Help!
  13. Fabien Siffrin

    Login to Hims Blaze ET with Bookshare

    I am trying to login to my bookshare download with my account, but I keep getting a message that says "No Information". The username is correct and so is the password. I contacted Bookshare and they manually reset my password. I tried it again, but with no success.
  14. Earlier
  15. R flores

    Words disappear

    I am a parent who is trying to set up the books for my kids. I just downloaded "Fly Guy." Everytime i hit the voice to read the book, the page moves to the top of the screen and the words cannot be seen. How can i fix this? ALso, how can i get it to highlight the words as they are read? I have played around with the settings but the words appear distorted when i change them to highlight.
  16. My daughter is 8 years old and in grade 3. She received a Humaware Brailliant BI14 braille refreshable display. I'm trying to understand how to download books from Bookshare so that my child can read them in braille using her Brailliant BI14. I have used Dolphin EasyReader app on iPad and then turned on Bluetooth and Voiceover. Braille does show up on the Brailliant BI14 but it isn't very good (the words seem spaced weirdly). I've been reading many websites and trying to understand how to do this. Has someone listed the steps very simply and clearly for a parent to learn how to download a BRF file from Bookshare so that a child can read braille using Brailliant BI14? I would like her to use technology but it's difficult since I don't have any training. Thanks in advance.
  17. Jessy Haugh

    Issues downloading a book

    Hi Lexi, I am very sorry about the inconvenience. It looks like we are experiencing an issue with accessing this title. I have let our collections development team know and they have started the process to get the title fixed. Once this happens I will make sure we send you to follow up so you can download the title.
  18. Hello. For some reason, me and my friend are having issues downloading a certain book from bookshare. We are trying to download it using EasyReader plus and it says preparing, 0 percent downloaded and it doesn’t finish downloading. The book is called The Complete Cook’s Country tv Show Cookbook Season 8, Cook’s Country. The ISBN number is 9781940352633. Please let me know if anyone has experienced difficulties with this same book. Thank you.
  19. Michelle Thomas

    Chromebooks

    Hi Heidi, I think we had this problem last year and discovered that, if the student uses the same Chromebook each time, the book would reopen in the place where they left off. (Often, students were using different Chromebooks as it typically doesn't matter which one they used.) I hope this helps! Michelle Thomas
  20. Heidi Macneal

    Chromebooks

    Our students use Chromebooks. They can listen, but every time they open the book, it starts from the beginning. Isn't there SOME way to set a bookmark in the web reader? Or an app to use with Chromebook that actually offers a bookmark feature?
  21. Jerri Partee

    Book_rquired

    Hi Krishana, If the titles you need are already in our library collection, you can access them using Word. However, if you can not locate them at all, please feel free to log in to your account and submit a book request online.
  22. Jerri Partee

    Doctor form for qualification

    Hi Marion, thanks for your reply. I'll reach out to you directly and get you access to the form.
  23. Marion Daly

    Doctor form for qualification

    I'm sorry, but I am having trouble finding that form. Does anybody have a link so I can print it out and take it to my Primary Care Provider?
  24. Krishana pandit

    Book_rquired

    Need 11th and 12th class state board books in pdf.
  25. Jerri Partee

    Doctor form for qualification

    Hi Marion, Please visit this link for information including step-by-step instructions on how to download our Proof of Disability form. Once downloaded, a Competent Authority (such as your primary care doctor) will need to complete the POD form for you (which means it needs to include their handwritten signature since we don't currently accept digital signatures). Completed paperwork needs to be submitted via email (recommended) or faxed. To email paperwork, please scan it or take a picture using a camera phone then attach the form to your email and send it to membership@bookshare.org. Our fax number is 650-475-1066.
  26. Marion Daly

    Doctor form for qualification

    I am an adult and I'd like to qualify for Bookshare. Is there a form that I can give to my primary care doctor to fill out to qualify? My visual disability is noticeable to the (REMOVED) eye because my eyes don't ever point in the same direction. I wish I could just take a selfie and send it in. The problem would be very obvious.
  27. Jerri Partee

    Dealing with images if you are blind

    Hi Debee, I'm terribly sorry for the delay! We greatly appreciate you sharing your feedback with us and will make sure we provide a detailed Help Center article before the end of the month. I'll follow-up with you again directly once we've posted it online.
  28. Jerri Partee

    Region issue

    Hi Sally, Sorry for the delay, the books and accessible images in our collection are not all available in all countries. Distribution regions are set by the publisher where they have provided their files or under the remit of the copyright legislation for books that RNIB or other members have created for the collection. The accessible images in our collection that were created by RNIB are available worldwide. When you're logged into your account, searching and browsing for books will only return results for books available in your country. If you log out, searching and browsing will return results for all books in Bookshare. I'd suggest contacting RNIB for more details. However, I also wanted to provide some helpful links including one on how the Marrakesh Treaty works: https://www.rnibbookshare.org/cms/help-center/book-availability https://benetech.org/about/resources/marrakesh-treaty/
  29. Hi, I took a break from proofreading at the beginning of the year and am just getting back. There was a page I found useful with every book I proofread. It listed things to do with the files before proofreading including paragraph settings, find and replace for blank lines, page breaks, and I'm not sure what else. It was separate from the proofreading guidelines, and I can't find it anymore. Does anybody recognize the page I'm referring to? Can you help me find it?
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