Nick Bowen

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Everything posted by Nick Bowen

  1. Nick Bowen


    Hi Vfa, You absolutely can. Unfortunately we don't receive funding for Uganda so you will need to purchase book downloads for your organization, but we do give of course a very large discount for the whole region. The first step is to sign up online for an Organizational Membership for your school. You will need to fax or email us two forms to get started, an Organizational Agreement form that confirms the books are only for the use by your qualified members and cannot be shared, and the Group Proof of Disability form that will add your students to your roster on Bookshare. Once both of those are submitted we'll approve your account and you can begin accessing content on behalf of your students.
  2. Nick Bowen

    Voice Dream Reader - NIMAC Book

    Hi Michelle, The book should appear on search results but you are exactly right, Voice Dream Reader doesn't search by ISBN number. For books that then have multiple books with the same title things become a little complex. What I recommend doing is have the student log into the Bookshare website directly, locate the book and request the download through the website. This will put the book on the student's download history. Then have the student log back into Voice Dream Reader and you should find an option on the Bookshare search page below the "Popular Books" and such is the same download history that they can then download the book from, eliminating the need to browse through the series of search results.
  3. Nick Bowen

    student access

    Hi Lions, If you have a reading list created, it's sharing set to sharing with assigned members, and added this student as a member on the reading list you should be all set. I would verify that the student is logging into the same account you've created for them on your account, and have them try logging into the website directly instead of the app to see if they can see the assigned reading lists. Assuming they can the next steps would be to have them log out and back into the app itself and then give the Customer Support team a call if that doesn't work as something else is happening here.
  4. Nick Bowen

    Voice Dream Reader on a Chromebook?

    Unfortunately Voice Dream Reader is currently only available on Android devices, however Capti Narrator is available on Chromebooks from: Note however for the full Capti experience there will be a small subscription cost through Capti directly.
  5. Nick Bowen

    MP3 on a Mac Computer?

    Hi Michelle, Actually a great option for us now for books such as these is iBooks. Download the book in the ePub format and it'll open directly in iBooks which can provide many of the most common features our other reading tools have.
  6. Hi Morgan, The school does need to add her to their roster first. If they're a private or charter school this would require them to submit a Group Proof of Disability form, but if they're a public school they can just add her directly. Once added to their roster they can merge her stand alone Individual Membership with the account they created on their roster. We're working on a system that will allow students to initiate this merging, which would eliminate the need for that first step but it's very early in our design phase.
  7. Nick Bowen

    using Capti

    Hi Corban, I'm not showing anything on our end that would be blocking this download. Are you sure this book isn't appearing on your playlist within Capti? If it's not it might be wise to log out of your Bookshare account on the Capti app and log back in as it's possible for some reason the app has incorrect information. If that doesn't change anything however try using a different source for internet to see if maybe the local wifi network you're on is somehow blocking these downloads.
  8. Nick Bowen

    MP3 on a Mac Computer?

    Hi Michelle, You can definitely have the student or the parents call us at 650.352.0198. But for Macs we often have them use iTunes to support mp3 files. They'll need to request the books first and our servers then create the files and create a download package for them. Once that's completed we'll send them an email, or they'll notice the status on their My History page has changed to "Available" or sometimes "Downloaded." Clicking on either the word available or downloaded will download the files to their Mac, which can then be opened in iTunes. One quick note we are however experiencing slightly longer processing times than normal for mp3 files, so it may take longer than normal for that available link to appear.
  9. Nick Bowen

    Remove reading list from members

    You can remove the member from the reading list by first navigating to your reading lists by selecting the My Reading List link from the left side of your My Bookshare page. Select the reading list itself that was incorrectly assigned, navigate to the reading list itself and select on the Assigned Members link to view the members assigned to that reading list. On the far left column of the member list will be a link to remove the member from the reading list.
  10. Nick Bowen

    New - Help with reading books

    Hi Sue, Not finding the Read Now option can be a couple of things, are you logging into the Bookshare website and using the Google Chrome web browser? If you are and not finding the Read Now option it's likely there's an issue with your account, can you go to your My Bookshare page and check for alerts? If you prefer to access Bookshare on a mobile device such as an iPad or an Android device you do need to install an app instead. I generally recommend Go Read on Android and Voice Dream Reader on the iPad or iPhone. All options are available on the relevant app store. If this doesn't help I highly recommend contacting our support team directly, you can reach us at 650.352.0198
  11. Nick Bowen

    Bookshare Web Reader: Blank Page In IE (Windows 10)

    Hi Grayson, We've experienced this issue off and on unfortunately since the Web Reader was released and still haven't yet quite figured out the exact cause. As you've noted clearing the cache does work in fixing the issue which means one of the temporary files downloaded onto the computer is being corrupted somehow, or prevented from being utilized. I'm sorry I don't have better information yet, but from what we understand from the previous users experiencing this issue is that it magically disappears after a very short period, so I'd be very interested if you continue experiencing the issue.
  12. Nick Bowen

    Bookshare activity reporting

    Hi Teachers, Bookshare is just beginning some work on improving our activity reporting and we wanted to reach out to you, what do you look for in your reporting about the activity of your students? What do you think is the most important data point you need for your students? What are your administrators or other supervisors looking for?
  13. Nick Bowen

    Mentor & Train Multiple School Districts

    Hi Phil, We are hoping to complete a major overhaul of how our organizational memberships are structured so that you can more easily support your 12 districts directly. But unfortunately until this work is completed you will need to do the steps as you described, a unique email address per account you'd like to be added onto.
  14. Nick Bowen

    Capti free question

    Hi Kendra, I fear there may be an issue with your account specifically, can you give my support team a call to make sure it's setup correct for the type of organization you are? My team is available Monday - Friday from 9am to 5pm Pacific time at 650.352.0198
  15. Nick Bowen

    Bookshare activity reporting

    These are great notes, while we have done some very slight enhancements to our reporting, they really are just the tip of the iceberg. As we progress through this year or two finding effective ways to enhance the reporting available to our teachers is very big on our radar.
  16. Nick Bowen

    Sleep Timers

    We had a suggestion submitted through email that we would like to open for more discussion from the community. Due to the practice of listening to a book as one is heading to bed there's been some discussion around adding sleep timers to Bookshare compatible applications. Of course as many Bookshare compatible applications are developed by 3rd parties we cannot directly add this feature everywhere, but what we can do is create a suggestion for each of them on how best to implement a sleep timer per how our community wishes to interact with it. So with that said, what program or app do you use to access Bookshare, and how do you imagine a sleep timer might work with it?
  17. Nick Bowen

    Sleep Timers

    Thanks for the notes Tammy, it's still definitely something we would like to do but unfortunately with our limited development time we have not yet been able to begin implementing something along these lines yet.
  18. Nick Bowen

    New - Help with reading books

    My best recommendation is to download the books from Bookshare in the ePub format and use the iBooks app that should be included with the Macbook. If that doesn't quite fit his needs for accessibility please feel free to call us so that our tech support can dig a little deeper, but we find for the majority of our members on Macbooks that's the best experience for offline access to Bookshare content.
  19. Hi Alyssa, You shouldn't receive this error unless the student already is listed on your roster itself. If you are please email us at so that we can troubleshoot the issue. Just in case, if they're on your roster it doesn't matter which account type they have, you can still assign them books through our reading lists.
  20. Nick Bowen

    Off to College, how to keep Bookshare account?

    Hi Lisa, Thanks to our funding from the Department of Education even US College students can receive Bookshare for free. The first step is to make sure the student has their own Individual Membership with Bookshare. If they are just a member on your roster have them log into that account and select the option to upgrade the account from the right side of their My Bookshare page. Within their IM account they'll be notified when it's time to update their information to maintain the free account, at which point they'll just need to indicate which college they're attending. They can also update this information at any time from their My Account page by navigating to their student status.
  21. Nick Bowen

    Fire HD 8 Tablet

    There's a couple of options, but our primary method unfortunately is through the browser which does require constant internet connections. You can try downloading our books from our website in the ePub format, we have had some success getting these books to play on android devices through the various ePub reading applications that can be found on those devices. Additionally if you're comfortable with Android it is possible to side load our Go Read application onto the device. But I do not recommend attempting that process unless you're very confident with it as if done incorrectly it can weaken the security of your device.
  22. Nick Bowen

    Reading lists and apps

    Unfortunately currently the only application that has access to Reading Lists is Go Read on Android. The API access to Reading Lists is still very new however and we're hopeful other apps will adopt it very soon.
  23. Nick Bowen

    Add Dolphin EasyReader to your apps list

    Hi Deborah, It does look very promising and we're working with them directly to test and troubleshoot the apps. They're also very close to releasing an Android version that also looks very promising. Once we're very confident with the apps we'll definitely be adding both to our website content.
  24. Hi Selvin, Absolutely! Thanks to our grant from the US Department of Education all US students regardless of age can access Bookshare for free. Plus for any non-US student, either an international student or just someone not attending courses they can still access Bookshare content for just $50 per year.
  25. Nick Bowen

    Testing as proof of qualification

    Hi Laurie, Bookshare does not retain staff who have the necessary education or background to interpret medical documentation or testing diagnosis. If the form very clearly states that your daughter has a print disability we can accept it, and you can always submit it for our membership team to review to see if we can accept it. But that said to play it safe I always recommend having a competent authority complete our Proof of Disability form. I understand your daughter doesn't attend public school, but many districts the district will still offer some support to the special education students within the district regardless of which school they attend, so many times a special education teacher can be made available to sign this form. Otherwise any doctor or the individual who completed the diagnosis related to the test should also be sufficient.