Nick Bowen

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Posts posted by Nick Bowen

  1. Hi Donna,

    Absolutely, we have a few options for NIMAC books on Chromebooks.  First and the most popular by far is our Web Reader, the student logs into Bookshare and simply selects the "Read Now" link found next to the book.  It opens right up in their browser and they can read from there. 

    Some of the NIMAC books are too complicated for our Web Reader to handle, these would need another full fledged reading tool to access.  I personally recommend Capti Voice which is available with a ton of great features for a small monthly subscription.


  2. Hi Effie,

    They do need to be read within a DAISY reading tool of some sort.  If you're on a mobile device like an Android or Apple phone or tablet you can use one of our apps such as Dolphin Easy Reader, Go Read, or Voice Dream Reader.  If on a computer you can try to open the html manually, but you do need to extract the files from the zip file before opening, otherwise I recommend a DAISY reading application on the computer as well such as Open Lore Reader or Kurzweil. 

  3. Hey Janna,

    Our Word files typically take a little bit of time for our servers to create.  On your My History page you should have an actions column with a "In Progress" note at first, that eventually changes to an "Available" or "Downloaded" link.  Click on the Available or Downloaded link themselves to start the download.  

  4. Hey Keira,

    Are you using the Web Reader for Bookshare through a Google Chrome or Safari browser?  It usually means you have another extension installed that's conflicting with our text to speech function.  We hear from time to time about extensions such as Speak It conflicting, but it could be a few different ones.  I recommend going in Chrome to your extensions at chrome://extensions and disabling (unchecking) all extensions and seeing if that works.  Assuming it does you can turn the extensions back on one by one until you find the one that isn't playing nice with us. 

  5. Hey Jonathan,

    This can mean a few things, can you log into the Bookshare website directly to see if there's any alert banner information?  Usually it means your account's subscription has ended or needs extending, or sometimes there's an issue with your approval status.  If everything in the website is fine and you can download from there try logging out and back into Read2Go to see if that resolves the issue. 

  6. Hi Tiffany,

    This can be caused by a few issues, your Bookshare information may be incorrect in Kurzweil, your account may not currently be authorized for accessing Bookshare content, or the specific books you're requesting are NIMAC books, which require a teacher to assign them to you through our system.  I recommend starting by going to the website directly and searching for these books to find what if any error messages appear there. If you're unsure contact our support directly so that they can view your account status and the specific books in question: (650) 352.198.

  7. Hi Michael,

    Audio downloads that take longer than 12 hours is extraordinarily rare, unfortunately I fear either these books are too complex for our audio processing servers to convert, or that these requests may have somehow gotten bugged in our system.  Unfortunately there's not a very good way to restart these requests currently in our system, if you re-request them in the audio format now it might kick-start the process, otherwise we may need to wait an additional two days for them to officially fail before the new request could be tried. 

    It may be worth contacting our customer support at (650) 352.0198 to ask them if they could offer an alternative option.

  8. Hi Tom,

    Currently it's not possible to stream Bookshare books on compatible devices, but it absolutely is possible to download the books and load them onto the device using it's memory card slots. For the Plextalk pocket I recommend downloading the DAISY Text format of a book.  This will allow the device to use it's own built in text to speech engine to voice the book.  And because it's just a raw text file, it's extraordinarily small allowing for extremely quick downloads from our site. 

  9. Hey George,

    That's perfect.  Go Read's favorites function was our first use of accessing the Bookshare reading lists within our applications.  This favorites list is actually editable by going to the Bookshare website directly, logging in, and viewing the "My Favorites" reading list.  We are working on removing books from the reading list once they're added from within the app itself, so my apologies for this as it's only half done as it were. 

  10. Hi Cole,

    Books added to our wish list are presented to our volunteers for adding to Bookshare.  Our volunteers are amazing, but they unfortunately do not get to everything on the wish list.  So we unfortunately cannot give any time estimates on if, or when a wish list request might be added to Bookshare.

  11. Hey Edee,

    If you haven't already the best way to get everything sorted with your account is to contact our support team directly: 650.352.0198. 

    But to answer the most important question here just in case it helps others, there definitely isn't any penalties for letting an account lapse, you always can come back at any time for the same price.