I've been a subscriber to Bookshare for a few years. I usually use it on my MacBook Pro, and it works fine. But recently I tried to use it with my iPhone and my iPad Pro. I can't seem to log into Bookshare when using these devices. I double checked that the password/userID is correct, but I keep getting "login failed" error. I even tried on my iPad to get the "forgot password" so I could change the password that way, but the promised email never comes. Can you help me with this problem?