Heather Collins

Bookshare Team Member
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  1. Heather Collins

    How to present text to students in a Google classroom/online

    Hello, Sponsors can download books on behalf of their students in order to view the books themselves, but they do not have access to the Bookshare Web Reader. In order to download a book from your sponsor account, please follow the steps below: 1. Log into your sponsor account. 2. Find the book you would like to access by using the search bar at the top of the page. 3. Click on the "Download" button located in the "Action" column for the book you wish to download. 4. On the next page, check the box next to the name(s) of the member(s) for whom you wish to download the book and choose the file format you would like it to be downloaded in from the drop down menu in the last column. (We recommend downloading the book in either EPUB or Word, as most devices have programs that can read files in these formats) 5. Click the blue "Prepare Books" button and then click "Confirm" in the pop up window. 6. On the following page, wait for the loading symbol in the "status" column for the book to change to the word "Available." When this word appears, click on it to download the book to your computer.
  2. Heather Collins

    Amazon Alexa reading books on voice command

    You can click on this link for information regarding beta testing the smart speaker skill: https://www.bookshare.org/cms/help-center/alexa-smart-speaker-beta-early-2021 If you have further questions or issues, please send an email message to smartspeaker@benetech.org for additional assistance.
  3. Heather Collins

    Book which does not translate properly into Braille

    Hello Nannette, I would recommend reaching out to the Bookshare tech support team for assistance with this issue. You can send an email to support@bookshare.org or call us at 650-352-0198 and request to speak to our advanced tech support team.
  4. Heather Collins

    Download Limit Reached

    Hello Allyson, Usually, when a new organization receives that message, it is because you have signed up for a paying organization and have not yet purchased an organization subscription. I would recommend sending an e-mail to support@bookshare.org to request pricing information for your organization. Our Customer Support team can then generate and invoice for you.
  5. Heather Collins

    Qualifying Professional

    Hello Kathi, Yes, Special Education Teachers can serve as Qualifying Professionals to sign Bookshare Proof of Disability forms. You can visit this page of our website for other examples of Qualifying Professionals: https://www.bookshare.org/cms/bookshare-me/who-qualifies
  6. Heather Collins

    parent letter

    Hello Nadine, While we do not have a specific letter designed for this purpose, there are a number of helpful resources on our Learning Center including videos demonstrating different ways to access Bookshare books: https://www.bookshare.org/cms/help-center/learning-center
  7. Hello Joellen, Bookshare must abide by an amendment to copyright law called the Marrakesh agreement, which allows us to distribute copyrighted materials to only qualifying individuals. The guidelines listed on this page of our website come directly from the language of copyright law: https://www.bookshare.org/cms/bookshare-me/who-qualifies . Unfortunately, ADHD is not considered a qualifying print disability under current law. However, it is quite possible that a person with one or more of these disabilities would qualify for Bookshare because of an accompanying disability. For example, a person who is both deaf and blind, or who has ADHD and a reading disability that impacts their ability to effectively read printed works, could qualify.
  8. Heather Collins

    Saving books, with highlighting, for the future

    Hello Catherine, If you are interested in marking up a text and having the text to speech available at the same time, I would recommend downloading your books from Bookshare in the EPUB format and reading them in an EPUB reader such as Apple Books (comes automatically on all Apple devices) or Thorium Reader (Free for download on the Microsoft app store for Windows computers). Both of these programs have bookmarking options available where you can highlight a part of the text to bookmark it in order to return to that section at any time. They both also have text to speech audio available. If you are interested in exploring other options, please feel free to browse different reading tools that you can use to read Bookshare books on this page of our website: https://www.bookshare.org/cms/reading-tool-wizard
  9. Heather Collins

    Beginner's Guide?

    Hello Xilah, If you need assistance with your Bookshare account, please contact Bookshare Customer Support at support@bookshare.org, or by calling 650-352-0198. Our normal hours are 9am to 5pm PST, Monday through Friday. Please note, we are not able to edit your "my history" page on your account. This is merely a record of all books that you have accessed. If you have downloaded files from Bookshare onto your device, you can delete them the same way that you would delete any other files.
  10. Heather Collins

    Amazon Alexa reading books on voice command

    Hello all, If you are 55 years or older, you can help us test our new Amazon Alexa skill. Please fill out this survey if you are interested: https://docs.google.com/forms/d/1e323APf84pkw_mZhfo0-Ke-4UzwzdGF4Ds4Su_tsR24/viewform?edit_requested=true
  11. Heather Collins

    Save settings in Web Reader between sessions

    Hello Jennifer, As long as your student is using the same browser on the same device, the Web Reader should automatically save the settings that your student has chosen and they should not have to reset them each time. Please feel free to have your student or a parent/guardian of your student contact our customer support team for direct assistance with this issue. You can call us at 650-352-0198 or email us at support@bookshare.org.
  12. Heather Collins


    Hello Leslie, Unfortunately, the Bookshare Web Reader does not have a built in bookmarking feature at this time. Many members use the table of contents button to help them navigate back to the portion of the book that they were last reading. If your student is willing to try a different reading program, Thorium is a free EPUB reader available in the Microsoft app store, which has a bookmarking feature and text to speech audio similar to the Web Reader. Your student can download Bookshare books in the EPUB file format and read them in the Thorium program. You can learn more about Thorium here: https://www.microsoft.com/en-us/p/thorium-reader/9nfzp1g7m2sc?activetab=pivot:overviewtab
  13. Heather Collins

    HiSet Materials

    Hello Jackie, If a particular title you would like to read, or need for school is not currently in the Bookshare collection, you can request it by using this link: https://www.bookshare.org/bookRequest Please note: Currently, only U.S. Bookshare members can submit book requests.
  14. Heather Collins

    Can a read a daisy format book?

    Hello Virgil, There are a number of options for how to access the text of a Bookshare book without the audio depending on the devices you are using. I would recommend emailing or calling our customer support department to ask for advice for the specific device that you would like to use. You can call us at 650-352-0198 or email us at support@bookshare.org. Our normal hours are 9am to 5pm PST.
  15. Heather Collins

    No Access

    Hello Aldan, I am sorry for the unfortunate timing of your subscription renewal. Bookshare receives government funding from the Office of Special Education Programs that allows us to make our services available for free to qualifying US students. Because this funding comes from the federal government, we are regularly audited to ensure that there is no fraudulent activity and only qualifying US students are using those free student subscriptions. In order to continue receiving this funding, we have to follow certain security protocols, which includes a member of our team reviewing any student subscription renewals if the student information on the account has been updated.