Heather Collins

Bookshare Team Member
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  1. Heather Collins

    Expiration on account

    Hello Nikki, Bookshare is fully active all year long, and assigned books do not expire. If this student has an Individual Membership account, then the parent might be referring to the subscription renewal date. If the subscription on an account expires, then it does need to be renewed before the member can continue to access books. Please feel free to reach out to our customer support team for more information either by email at membership@bookshare.org or by phone at 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  2. Heather Collins

    Activation ID

    Hello Max, Unfortunately, the Activation ID cannot be added to an account after it has been created. The field for the Activation ID appears in the second question of the sign up process where it asks if the member is a student. The third radio button for the question says "I have an Activation ID." When you select that radio button, a field appears for you to input the Activation ID. If you wish the account you created for your son to be linked to an Organizational Account, you can ask a sponsor for that organization to link his existing Individual Membership Account to their organization using the email address associated with his account. You can also reach out to membership@bookshare.org to request that the account you already created be deleted and then recreate it using the Activation ID.
  3. Heather Collins

    Accessing Organization's Reading lists

    Hello Mike, You can see any reading lists shared within your organization from your "my reading lists" page when signed into your sponsor account. On that page, there is a "subscribe" button next to the "create" button at the bottom of the list of reading lists that you have created. When you click that button, a pop up window will appear where you will see all reading lists that are available for you to subscribe to. If you wish to see only the reading lists created by other sponsors at your organization, you can use the drop down menu at the top of that pop up window that allows you to filter out all public lists. There is an instructional video that explains this in detail available on your "my reading lists" page as well. It is located on the left hand side of the page under the "learn more" heading.
  4. Heather Collins

    Log In Cards

    Hello Shannon, Here is a link to the PDF version of some helpful cards that you can print to use to record student login information: https://www.bookshare.org/cms/sites/default/files/bookshare_student_login_information.pdf
  5. Heather Collins

    Bookshare Training

    Hello Tracy, We have recently hosted a number of Webinars geared towards helping educators better understand how they can use Bookshare to help their students. You can register for an upcoming webinar or view recordings of past webinars on this page of our website: https://www.bookshare.org/cms/help-center/learning-center/webinars
  6. Heather Collins

    increase reading spead

    Hello, Unfortunately, read2go is no longer being updated by the developer, so you may find that over time it develops problems and no longer performs as well as it used to. If you are interested in other reading tools, you can find tools compatible with Bookshare on our website: https://www.bookshare.org/cms/reading-tool-wizard
  7. Heather Collins


    Hello Manda, All of our books are available in an audio format. There are a number of ways that your students can access the books that you assign to them. You can find more information about how your students can access them here: https://www.bookshare.org/cms/help-center/educators-get-started-page-4 Please feel free to contact Bookshare Customer support with any follow up questions or for more information. You can email us at membership@bookshare.org or call 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  8. Heather Collins

    Teacher using bookshare

    Hello, Sponsors can download books on behalf of their members, but they do not have access to the Bookshare Web Reader. In order to download a book that you have assigned to a member, please follow the steps below: 1. Log into your sponsor account. 2. Find the book you would like to access either in "reading lists" or by using the search bar at the top of the page. 3. Click on the "Download" button located in the "Action" column for the book you wish to download. 4. On the next page, check the box next to the name(s) of the member(s) for whom you wish to download the book and choose the file format you would like it to be downloaded in from the drop down menu in the last column. 5. Click the blue "Prepare Books" button and then click "Confirm" in the pop up window. 6. On the following page, wait for the loading symbol in the "status" column for the book to change to the word "Available." When this word appears, click on it to download the book to your computer.
  9. Heather Collins

    cant find assigned books

    Hello, There could be a number of reasons for the difficulty you are experiencing. Please reach out to customer support directly so that we can help you figure out the particular issue. You can email us at membership@bookshare.org or call 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  10. Heather Collins

    Audio Off-line

    Hello Mary, You can download a book in the "Audio" file format while connected to the internet and then you will be able to access the file that you already downloaded when not connected to the internet. The audio will be in MP3 file format.
  11. Heather Collins


    Hello Albert, An excellent place to start learning about how to use Bookshare is our Help Center: https://www.bookshare.org/cms/help-center You can search for articles in the Help Center by topic, or you can start by learning more about what reading tools are available for you to access Bookshare books: https://www.bookshare.org/cms/reading-tool-wizard
  12. Heather Collins


    Hello Linda, When you see the message that a sponsor's email is already in use, that means that the teacher in question either created an account on their own, or is already on someone else's account. You can either add them to your account using a different email, or you can ask them to contact Bookshare Customer Support to request they be removed from the account they are currently on. Once removed you will be able to add them to your account with the email that is currently in use. Our phones are open from 9am to 5pm PST, Monday through Friday: 650-352-0198 option 1 for membership Our email address: membership@bookshare.org
  13. Heather Collins

    Individual account fee

    No, your student and their parents will not be charged any fee if you expand their Organizational Membership Account into a Linked Individual Membership Account. Bookshare services are free for qualified U.S. students of any age and to schools in the U.S. through an award from OSEP (Office of Special Education Programs, U.S. Department of Education).
  14. Heather Collins

    app store

    Hello Carter, There are a number of third party apps available that integrate with Bookshare to allow you to access our collection on a smartphone or tablet. Please visit this page of our Help Center to learn more about which apps are recommended for your device: https://www.bookshare.org/cms/reading-tool-wizard/smartphone-or-tablet
  15. Heather Collins

    Text visible while someone is reading

    Hello Susan, All titles in our collection are available in both text and audio formats. We do not have human read audio for our collection, but our texts can be read by a number of different artificial voices depending on how you choose to access them. Bookshare has chosen to produce digital text for the benefits of rapid production of accessible books, so that Members can obtain accessible books as quickly as possible. For more information about your options for accessing Bookshare books, please visit this page on our website: https://www.bookshare.org/cms/reading-tool-wizard