Heather Collins

Bookshare Team Member
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  1. Heather Collins

    Qualifying Professional

    Hello Kathi, Yes, Special Education Teachers can serve as Qualifying Professionals to sign Bookshare Proof of Disability forms. You can visit this page of our website for other examples of Qualifying Professionals: https://www.bookshare.org/cms/bookshare-me/who-qualifies
  2. Heather Collins

    parent letter

    Hello Nadine, While we do not have a specific letter designed for this purpose, there are a number of helpful resources on our Learning Center including videos demonstrating different ways to access Bookshare books: https://www.bookshare.org/cms/help-center/learning-center
  3. Hello Joellen, Bookshare must abide by an amendment to copyright law called the Marrakesh agreement, which allows us to distribute copyrighted materials to only qualifying individuals. The guidelines listed on this page of our website come directly from the language of copyright law: https://www.bookshare.org/cms/bookshare-me/who-qualifies . Unfortunately, ADHD is not considered a qualifying print disability under current law. However, it is quite possible that a person with one or more of these disabilities would qualify for Bookshare because of an accompanying disability. For example, a person who is both deaf and blind, or who has ADHD and a reading disability that impacts their ability to effectively read printed works, could qualify.
  4. Heather Collins

    Saving books, with highlighting, for the future

    Hello Catherine, If you are interested in marking up a text and having the text to speech available at the same time, I would recommend downloading your books from Bookshare in the EPUB format and reading them in an EPUB reader such as Apple Books (comes automatically on all Apple devices) or Thorium Reader (Free for download on the Microsoft app store for Windows computers). Both of these programs have bookmarking options available where you can highlight a part of the text to bookmark it in order to return to that section at any time. They both also have text to speech audio available. If you are interested in exploring other options, please feel free to browse different reading tools that you can use to read Bookshare books on this page of our website: https://www.bookshare.org/cms/reading-tool-wizard
  5. Heather Collins

    Beginner's Guide?

    Hello Xilah, If you need assistance with your Bookshare account, please contact Bookshare Customer Support at support@bookshare.org, or by calling 650-352-0198. Our normal hours are 9am to 5pm PST, Monday through Friday. Please note, we are not able to edit your "my history" page on your account. This is merely a record of all books that you have accessed. If you have downloaded files from Bookshare onto your device, you can delete them the same way that you would delete any other files.
  6. Heather Collins

    Amazon Alexa reading books on voice command

    Hello all, If you are 55 years or older, you can help us test our new Amazon Alexa skill. Please fill out this survey if you are interested: https://docs.google.com/forms/d/1e323APf84pkw_mZhfo0-Ke-4UzwzdGF4Ds4Su_tsR24/viewform?edit_requested=true
  7. Heather Collins

    Save settings in Web Reader between sessions

    Hello Jennifer, As long as your student is using the same browser on the same device, the Web Reader should automatically save the settings that your student has chosen and they should not have to reset them each time. Please feel free to have your student or a parent/guardian of your student contact our customer support team for direct assistance with this issue. You can call us at 650-352-0198 or email us at support@bookshare.org.
  8. Heather Collins


    Hello Leslie, Unfortunately, the Bookshare Web Reader does not have a built in bookmarking feature at this time. Many members use the table of contents button to help them navigate back to the portion of the book that they were last reading. If your student is willing to try a different reading program, Thorium is a free EPUB reader available in the Microsoft app store, which has a bookmarking feature and text to speech audio similar to the Web Reader. Your student can download Bookshare books in the EPUB file format and read them in the Thorium program. You can learn more about Thorium here: https://www.microsoft.com/en-us/p/thorium-reader/9nfzp1g7m2sc?activetab=pivot:overviewtab
  9. Heather Collins

    HiSet Materials

    Hello Jackie, If a particular title you would like to read, or need for school is not currently in the Bookshare collection, you can request it by using this link: https://www.bookshare.org/bookRequest Please note: Currently, only U.S. Bookshare members can submit book requests.
  10. Heather Collins

    Can a read a daisy format book?

    Hello Virgil, There are a number of options for how to access the text of a Bookshare book without the audio depending on the devices you are using. I would recommend emailing or calling our customer support department to ask for advice for the specific device that you would like to use. You can call us at 650-352-0198 or email us at support@bookshare.org. Our normal hours are 9am to 5pm PST.
  11. Heather Collins

    No Access

    Hello Aldan, I am sorry for the unfortunate timing of your subscription renewal. Bookshare receives government funding from the Office of Special Education Programs that allows us to make our services available for free to qualifying US students. Because this funding comes from the federal government, we are regularly audited to ensure that there is no fraudulent activity and only qualifying US students are using those free student subscriptions. In order to continue receiving this funding, we have to follow certain security protocols, which includes a member of our team reviewing any student subscription renewals if the student information on the account has been updated.
  12. Heather Collins

    Individual Acct access to text books

    Hello Tracie, Individual Membership accounts do have access to most textbooks in our collection once they have been completed. The only exception is that NIMAC-sourced titles will not be accessible to a member using an unlinked Individual Membership account, because those books must always be assigned by a sponsor in order for them to be accessed by a member. If this student would like to continue using their Individual Membership account, you can link it to your organization so that you, or another sponsor can assign them their text books by following these steps: https://www.bookshare.org/cms/help-center/how-can-i-link-my-students-existing-individual-account-my-organizational-account
  13. Heather Collins

    Logging into on Read2Go app

    Hi Cheyenne, There is a possibility that in this case, your student may not be entering the correct login information. Please feel free to have your student, or a parent/guardian of the student contact Customer Support to make sure that they are using the correct login information. Read2Go has been out of development for some time now, which means it is no longer receiving updates. Although it still works fairly well for members who wish to keep using it, it is possible with every update to iOS, will bring more potential glitches to the app. If you find this happening more often than not, we recommend switching to another app such as Voice Dream Reader or Dolphin EasyReader. These are third-party apps, which integrate with Bookshare, and are regularly updated.
  14. Heather Collins

    "login failed" on IOS devises

    When using a mobile device to access Bookshare, we generally recommend using an app instead of the mobile version of our website for a better user experience. If you find this happening more often than not, we recommend using an app such as Voice Dream Reader or Dolphin EasyReader. These are third-party apps, which integrate with Bookshare. If you would prefer to use the mobile version of the Bookshare website, or would like assistance troubleshooting this issue, please feel free to contact Bookshare Customer Support at support@bookshare.org or by phone at 650-352-0198.
  15. Heather Collins

    Five Carat Soul by James McBride 

    Hello Clark, In the Bookshare Web Reader, there is a save button at the bottom of the settings window that must be pressed in order for your changes to be made. If you are not able to view or press that save button, you may need to zoom out in your browser to see the full window.