Heather Collins

Bookshare Team Member
  • Content Count

    37
  • Joined

  • Last visited

Everything posted by Heather Collins

  1. Heather Collins

    Web reader on Chromebook stopping spontaneously

    Hello Kate, We have had reports from many of our members that, after a recent Chromebook update, there have been problems with using the Web Reader. Our engineering team is aware of the issue and we hope to have it resolved soon. In the mean time, we have found that many members are able to avoid the problem by using a different voice. The Chrome OS US English Female HQ voice seems to have the most problems resulting from the update at this time. If you use a default voice for the device instead, or purchase an Acapela voice from the Chrome Web Store, you should not encounter the same issue.
  2. Heather Collins

    Freely Available e-Books

    Unfortunately, under current U.S. Copyright Law, Bookshare membership is only available to people who are certified by competent authorities as having qualifying reading barriers, such as blindness or low vision, learning disabilities, or physical disabilities that make it difficult or impossible to read standard print. (Learn more at https://www.bookshare.org/cms/help-center/how-do-i-know-if-my-student-qualifies and https://www.bookshare.org/cms/bookshare-me/who-qualifies.) We encourage you to sign up all students who meet these criteria. However, we have created a page that includes e-learning resources available from publishers and other vendors that can benefit a broader population: https://www.bookshare.org/cms/help-center/learning-center/learning-at-home
  3. Heather Collins

    Signing up students

    If a student is having trouble accessing their organizational membership account, please verify that they are using the login information that was assigned to them by a sponsor on the account. If they are still unable to log in, you can reset the password for them by clicking on the "edit" icon (the blue pencil) next to their name on your members list and then emailing them to let them know the new password. If a student is having trouble accessing their Individual Membership account, they can reach out to us for direct assistance at support@bookshare.org or by phone at 650-352-0198. Our normal hours are 9am to 5pm PST, Monday through Friday.
  4. Heather Collins

    Definition Learning Disability

    Under recently revised copyright law, an “eligible person” is one who: “is blind,” or “has a visual impairment or perceptual or reading disability” rendering them unable to read printed works “to substantially the same degree as a person without an impairment or disability,” or “is otherwise unable, through physical disability, to hold or manipulate a book or to focus or move the eyes to the extent that would be normally acceptable for reading,” Since Bookshare staff are not trained to assess and certify print disabilities—and many certifications rely on personal knowledge of the individual's situation—we must rely on the expertise of Competent Authorities to determine Bookshare eligibility. A Competent Authority is a person with a medical or special education background that is familiar with the disability, has access to the member’s medical records and can determine with confidence that the individual meets the eligibility requirements of copyright law. Common Competent Authorities include medical professionals, special education teachers, or psychologists. For more examples of Competent Authorities please visit https://www.bookshare.org/cms/bookshare-me/who-qualifies/qualifications
  5. Heather Collins

    Freely Available e-Books

    That is correct. All books in our Freely Available collection are without copyright restrictions and are therefore available to anyone regardless of whether they have a membership with Bookshare, or have a qualifying Print Disability.
  6. Heather Collins

    Definition Learning Disability

    We do not require that you identify the specific diagnosis of a student in order to add them to an Organizational Account for a school. If a Competent Authority determines that a student's learning disability interferes with their ability to read standard print books, they can have them added to the account under the general disability type "LD." Under recently revised copyright law, an “eligible person” is one who: “is blind,” or “has a visual impairment or perceptual or reading disability” rendering them unable to read printed works “to substantially the same degree as a person without an impairment or disability,” or “is otherwise unable, through physical disability, to hold or manipulate a book or to focus or move the eyes to the extent that would be normally acceptable for reading,” Since Bookshare staff are not trained to assess and certify print disabilities—and many certifications rely on personal knowledge of the individual's situation—we must rely on the expertise of Competent Authorities to determine Bookshare eligibility. A Competent Authority is a person with a medical or special education background that is familiar with the disability, has access to the member’s medical records and can determine with confidence that the individual meets the eligibility requirements of copyright law. Common Competent Authorities include medical professionals, special education teachers, or psychologists. For more examples of Competent Authorities please visit https://www.bookshare.org/cms/bookshare-me/who-qualifies/qualifications
  7. Heather Collins

    Can't find my students or assigned books.

    Hello Lara, It sounds like you may be signing into a different account than the one that you used when you originally added your students. If you or another sponsor on the same account do not remove students and reading lists yourself, then they will not be automatically removed by the system so they should still be listed on the account. Please feel free to contact Customer Support directly so that we can investigate your situation more thoroughly. You can email us at support@bookshare.org or call us for direct assistance at 650-352-0198. Our normal hours are 9am to 5pm PST, Monday through Friday.
  8. Heather Collins

    Need little help

    Hello Ray, Unfortunately not all of our titles will have images or image descriptions. We try to upload everything in the title, but it is not always feasible to include the images. If a book is in our collection without images and you feel that it requires those images in order for the information to be understood, you can file a book Quality report to our Collection Development team. To file a book quality report: 1. Log in to your Bookshare account at: https://www.bookshare.org/ 2. Locate the book. 3. Select the Book's Title. 4. Select the Report Book Quality Issue link. If you choose the option to be notified, you will receive an email from the Collection Development Department when an update is available.
  9. Heather Collins

    Math text illustrations not showing up

    Many of our books do not contain images. You can check if the book you are interested in contains images when logged into your account and searching on our website. If the book does contain images, then they will be available when you view them in the Web Reader or download them in the file formats EPUB, DAISY with images, and Word. If you wish to access the book using an app, then we recommend using Voice Dream Reader for best image support. If you feel that a book requires images in order for the content to be understood, you can submit a book quality report for that particular book to request that images be retained on a new version of that book. 1. Log in to your Bookshare account at: https://www.bookshare.org/ 2. Locate the book. 3. Select the Book's Title. 4. Select the Report Book Quality Issue link. If you choose the option to be notified, you will receive an email from the Collection Development Department when an update is available.
  10. Heather Collins

    Dan

    Hello Dan, I'm sorry to hear about the trouble you are experiencing with the Voice Dream Reader app. For this issue I would recommend reaching out to Voice Dream Reader's own tech support. You can contact them via email at support@voicedream.com.
  11. Heather Collins

    app store

    Hi Terry, For best voice options, we recommend you use either Dolphin EasyReader or Voice Dream Reader. Both apps come with high quality voices pre-loaded and also have the option to purchase additional voices. You can find additional information about both apps on our website: https://www.bookshare.org/cms/help-center/reading-tools/dolphin-easyreader https://www.bookshare.org/cms/categories/voice-dream-reader
  12. Heather Collins

    reMarkable Tablet

    Hello Heather, According to the reMarkable website, https://support.remarkable.com/hc/en-us/articles/360002658737-Ebooks, they can support ebooks that are in EPUB format. Bookshare books can be downloaded in an EPUB format to your computer. If you are able to use the reMarkable desktop app to transfer the EPUB files downloaded from the Bookshare website, you should be able to transfer Bookshare books to your reMarkable tablet device. If you would like assistance downloading a book in EPUB, please feel free to contact Bookshare customer support at support@bookshare.org. I would then recommend contacting reMarkable tech support for assistance with the process of transferring EPUB files to your device, as the Bookshare tech support team does not provide support for this device at this time.
  13. Heather Collins

    So confused...

    Hello Gerry, If you are interested in signing up for an Individual Membership account, you can learn more about the process on this page of our website: https://www.bookshare.org/cms/help-center/training-resources/individuals You can also reach out to our customer support team for direct assistance at membership@bookshare.org or by phone at 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  14. Heather Collins

    Signing up students

    Hello Robin, You can always check the members list for your organization to see if the students on your roster have been added yet. If not, please reach out to customer support directly for confirmation. You can email us at membership@bookshare.org or call us at 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  15. Heather Collins

    Decodable books

    Hello Ali, If you search for the phrase "decodable readers" in the search bar on our website, you will find some books in our collection that include that in their title. If you are using the Bookshare Web Reader, you can also download the browser extension called "BeeLine Reader" to access a font specifically designed for dyslexic readers.
  16. Heather Collins

    Returning books??

    Hello Ashley, No, there is no need or ability on our website to return the books you download. You can continue to access them using our Web Reader for as long as your subscription is active and any files that you have downloaded will remain in your device unless you choose to delete them.
  17. Heather Collins

    Read book in Voice Dream

    Hello Karen, To search for a book in Voice Dream Reader: 1. From Voice Dream Reader’s main screen, tap on Add button, the “+" icon, in the top left corner 2. Tap on “Bookshare” To search for a specific book, tap on the search box at the top of the window. Otherwise, choose a category from the list. To download a book, tap on the Download button next to its title. The book you download will then appear on the app's home menu under "all items." You can select the book from the home menu and press the play button to begin the audio. If these instructions are not sufficient, please feel free to call us for direct assistance at 650-352-0198 option 2 for tech support. Our normal hours are 9am to 5pm PST, Monday through Friday.
  18. Heather Collins

    Expiration on account

    Hello Nikki, Bookshare is fully active all year long, and assigned books do not expire. If this student has an Individual Membership account, then the parent might be referring to the subscription renewal date. If the subscription on an account expires, then it does need to be renewed before the member can continue to access books. Please feel free to reach out to our customer support team for more information either by email at membership@bookshare.org or by phone at 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  19. Heather Collins

    Activation ID

    Hello Max, Unfortunately, the Activation ID cannot be added to an account after it has been created. The field for the Activation ID appears in the second question of the sign up process where it asks if the member is a student. The third radio button for the question says "I have an Activation ID." When you select that radio button, a field appears for you to input the Activation ID. If you wish the account you created for your son to be linked to an Organizational Account, you can ask a sponsor for that organization to link his existing Individual Membership Account to their organization using the email address associated with his account. You can also reach out to membership@bookshare.org to request that the account you already created be deleted and then recreate it using the Activation ID.
  20. Heather Collins

    Accessing Organization's Reading lists

    Hello Mike, You can see any reading lists shared within your organization from your "my reading lists" page when signed into your sponsor account. On that page, there is a "subscribe" button next to the "create" button at the bottom of the list of reading lists that you have created. When you click that button, a pop up window will appear where you will see all reading lists that are available for you to subscribe to. If you wish to see only the reading lists created by other sponsors at your organization, you can use the drop down menu at the top of that pop up window that allows you to filter out all public lists. There is an instructional video that explains this in detail available on your "my reading lists" page as well. It is located on the left hand side of the page under the "learn more" heading.
  21. Heather Collins

    Log In Cards

    Hello Shannon, Here is a link to the PDF version of some helpful cards that you can print to use to record student login information: https://www.bookshare.org/cms/sites/default/files/bookshare_student_login_information.pdf
  22. Heather Collins

    Bookshare Training

    Hello Tracy, We have recently hosted a number of Webinars geared towards helping educators better understand how they can use Bookshare to help their students. You can register for an upcoming webinar or view recordings of past webinars on this page of our website: https://www.bookshare.org/cms/help-center/learning-center/webinars
  23. Heather Collins

    increase reading spead

    Hello, Unfortunately, read2go is no longer being updated by the developer, so you may find that over time it develops problems and no longer performs as well as it used to. If you are interested in other reading tools, you can find tools compatible with Bookshare on our website: https://www.bookshare.org/cms/reading-tool-wizard
  24. Heather Collins

    Teacher

    Hello Manda, All of our books are available in an audio format. There are a number of ways that your students can access the books that you assign to them. You can find more information about how your students can access them here: https://www.bookshare.org/cms/help-center/educators-get-started-page-4 Please feel free to contact Bookshare Customer support with any follow up questions or for more information. You can email us at membership@bookshare.org or call 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  25. Heather Collins

    Teacher using bookshare

    Hello, Sponsors can download books on behalf of their members, but they do not have access to the Bookshare Web Reader. In order to download a book that you have assigned to a member, please follow the steps below: 1. Log into your sponsor account. 2. Find the book you would like to access either in "reading lists" or by using the search bar at the top of the page. 3. Click on the "Download" button located in the "Action" column for the book you wish to download. 4. On the next page, check the box next to the name(s) of the member(s) for whom you wish to download the book and choose the file format you would like it to be downloaded in from the drop down menu in the last column. 5. Click the blue "Prepare Books" button and then click "Confirm" in the pop up window. 6. On the following page, wait for the loading symbol in the "status" column for the book to change to the word "Available." When this word appears, click on it to download the book to your computer.