Heather Collins

Bookshare Team Member
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Everything posted by Heather Collins

  1. Heather Collins

    cant find assigned books

    Hello, There could be a number of reasons for the difficulty you are experiencing. Please reach out to customer support directly so that we can help you figure out the particular issue. You can email us at membership@bookshare.org or call 650-352-0198 option 1 for membership. Our normal hours are 9am to 5pm PST, Monday through Friday.
  2. Heather Collins

    Audio Off-line

    Hello Mary, You can download a book in the "Audio" file format while connected to the internet and then you will be able to access the file that you already downloaded when not connected to the internet. The audio will be in MP3 file format.
  3. Heather Collins


    Hello Albert, An excellent place to start learning about how to use Bookshare is our Help Center: https://www.bookshare.org/cms/help-center You can search for articles in the Help Center by topic, or you can start by learning more about what reading tools are available for you to access Bookshare books: https://www.bookshare.org/cms/reading-tool-wizard
  4. Heather Collins


    Hello Linda, When you see the message that a sponsor's email is already in use, that means that the teacher in question either created an account on their own, or is already on someone else's account. You can either add them to your account using a different email, or you can ask them to contact Bookshare Customer Support to request they be removed from the account they are currently on. Once removed you will be able to add them to your account with the email that is currently in use. Our phones are open from 9am to 5pm PST, Monday through Friday: 650-352-0198 option 1 for membership Our email address: membership@bookshare.org
  5. Heather Collins

    Individual account fee

    No, your student and their parents will not be charged any fee if you expand their Organizational Membership Account into a Linked Individual Membership Account. Bookshare services are free for qualified U.S. students of any age and to schools in the U.S. through an award from OSEP (Office of Special Education Programs, U.S. Department of Education).
  6. Heather Collins

    app store

    Hello Carter, There are a number of third party apps available that integrate with Bookshare to allow you to access our collection on a smartphone or tablet. Please visit this page of our Help Center to learn more about which apps are recommended for your device: https://www.bookshare.org/cms/reading-tool-wizard/smartphone-or-tablet
  7. Heather Collins

    Text visible while someone is reading

    Hello Susan, All titles in our collection are available in both text and audio formats. We do not have human read audio for our collection, but our texts can be read by a number of different artificial voices depending on how you choose to access them. Bookshare has chosen to produce digital text for the benefits of rapid production of accessible books, so that Members can obtain accessible books as quickly as possible. For more information about your options for accessing Bookshare books, please visit this page on our website: https://www.bookshare.org/cms/reading-tool-wizard
  8. Heather Collins

    Supporting Students During School Closures

    Hello Jennifer, In answer to your question, here is a link to a page on our website that explains how to access the freely available collection: https://www.bookshare.org/cms/search-freely-available?
  9. Heather Collins

    Managing Bookshare

    Hello! Sponsors can download books that they have assigned to their members, but they do not have access to the Bookshare Web Reader. In order to download a book that you have assigned to a member in a reading list, please follow the steps below: 1. Log into your sponsor account. 2. Navigate to your "my reading lists" page on your account. 3. Click on the title of the reading list that contains the book you wish to download. 4. Click on the "Download" button located in the "Action" column for the book you wish to download. 5. On the next page, check the box next to the name(s) of the member(s) for whom you wish to download the book and choose the file format you would like it to be downloaded in from the drop down menu in the last column. 6. Click the blue "Prepare Books" button and then click "Confirm" in the pop up window. 7. On the following page, wait for the loading symbol in the "status" column for the book to change to the word "Available." When this word appears, click on it to download the book to your computer.
  10. Heather Collins

    Login to Hims Blaze ET with Bookshare

    For technical support regarding the Blaze devices, we recommend reaching out directly to HIMS, inc. customer support. They are best equipped to answer any questions and help with any technical issues with the device itself. You can call their support line: 888-520-4467 or contact them via email: support@hims-inc.com
  11. Heather Collins

    Voice to Text too Fast

    Hello Gabe! Yes, you can change the rate of speech on most apps that integrate with Bookshare. Depending on the app you are using, there are different ways to access audio settings. I recommend that you first search our help center for articles about the app that you are using and, if you are unable to find specific instructions regarding accessing the audio settings for that app, you can contact our Customer Support team for more direct assistance. Here is a direct link to our help center: https://www.bookshare.org/cms/help-center You can contact customer support via email at: support@bookshare.org Our phones are open from 9am to 5pm PST, Monday through Friday: (650) 352-0198
  12. Heather Collins

    Audio books and IEP

    Susan is absolutely correct. Students are not required to have either an IEP or a 504 plan in order to have a Bookshare account. As long as the student has a qualifying Print Disability and a Competent Authority is able to verify it, they can be added to an Organizational Account or have an Individual Membership Account created for them. For more information about qualifying Print Disabilities and who can serve as a Competent Authority, please visit this page on our website: https://www.bookshare.org/cms/bookshare-me/who-qualifies