Heather Collins

Bookshare Team Member
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Everything posted by Heather Collins

  1. Heather Collins

    Individual Acct access to text books

    Hello Tracie, Individual Membership accounts do have access to most textbooks in our collection once they have been completed. The only exception is that NIMAC-sourced titles will not be accessible to a member using an unlinked Individual Membership account, because those books must always be assigned by a sponsor in order for them to be accessed by a member. If this student would like to continue using their Individual Membership account, you can link it to your organization so that you, or another sponsor can assign them their text books by following these steps: https://www.bookshare.org/cms/help-center/how-can-i-link-my-students-existing-individual-account-my-organizational-account
  2. Heather Collins

    Logging into on Read2Go app

    Hi Cheyenne, There is a possibility that in this case, your student may not be entering the correct login information. Please feel free to have your student, or a parent/guardian of the student contact Customer Support to make sure that they are using the correct login information. Read2Go has been out of development for some time now, which means it is no longer receiving updates. Although it still works fairly well for members who wish to keep using it, it is possible with every update to iOS, will bring more potential glitches to the app. If you find this happening more often than not, we recommend switching to another app such as Voice Dream Reader or Dolphin EasyReader. These are third-party apps, which integrate with Bookshare, and are regularly updated.
  3. Heather Collins

    "login failed" on IOS devises

    When using a mobile device to access Bookshare, we generally recommend using an app instead of the mobile version of our website for a better user experience. If you find this happening more often than not, we recommend using an app such as Voice Dream Reader or Dolphin EasyReader. These are third-party apps, which integrate with Bookshare. If you would prefer to use the mobile version of the Bookshare website, or would like assistance troubleshooting this issue, please feel free to contact Bookshare Customer Support at support@bookshare.org or by phone at 650-352-0198.
  4. Heather Collins

    Five Carat Soul by James McBride 

    Hello Clark, In the Bookshare Web Reader, there is a save button at the bottom of the settings window that must be pressed in order for your changes to be made. If you are not able to view or press that save button, you may need to zoom out in your browser to see the full window.
  5. Heather Collins

    Pre reading before assigning?

    Hello, Sponsor accounts are used by staff members who have been added to Organizational Accounts. If your organization has an account with Bookshare, you can reach out to the person running that account to ask to be added so that you will have your own sponsor account. If your organization does not yet have an account with Bookshare, then you can sign up for an Organizational Account on our website and you will then have sponsor access as the Primary Contact who created the account.
  6. Heather Collins

    web reader

    At this time, the Bookshare web reader does not have the option to change the highlighting color individually. The color of the highlight depends on the text and background color setting you have chosen. Some other reading tools do have the option to customize the highlighting. You can customize the highlighting color when reading in Captivoice, and when using the apps Dolphin EasyReader and Voice Dream Reader.
  7. Heather Collins

    Teacher Training

    For more information, you can always encourage your teachers to watch our recorded webinars on this page of our website: https://www.bookshare.org/cms/help-center/learning-center/on-demand-webinars And they can request access to the demo account using this form so that they can practice navigating the site: https://www.bookshare.org/cms/help-center/learning-center/demo-account-request-form
  8. Heather Collins

    Pre reading before assigning?

    Hello, Sponsors can download books on behalf of their members in order to view the books themselves, but they do not have access to the Bookshare Web Reader. In order to download a book from your sponsor account, please follow the steps below: 1. Log into your sponsor account. 2. Find the book you would like to access either in "reading lists" or by using the search bar at the top of the page. 3. Click on the "Download" button located in the "Action" column for the book you wish to download. 4. On the next page, check the box next to the name(s) of the member(s) for whom you wish to download the book and choose the file format you would like it to be downloaded in from the drop down menu in the last column. (We recommend downloading the book in either EPUB or Word, as most devices have programs that can read files in these formats) 5. Click the blue "Prepare Books" button and then click "Confirm" in the pop up window. 6. On the following page, wait for the loading symbol in the "status" column for the book to change to the word "Available." When this word appears, click on it to download the book to your computer.