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  1. Hello there, I assisted a client with her Victor Stream to login to her Bookshare account directly, and to search and download books. That worked fine for a couple of weeks, but recently she has been getting error messages, as described here: "Experienced the following when accessing book share: After choosing book then enter download key the following message is; Download failed, insufficient privileges and inactive." Help? What is the issue here? Does she need to log back in, or is it an internet connectivity problem, or something else? Thank you!