Jessy Haugh

Hi Patricia, Read2Go has been out of development for some time now, which means it is no longer receiving updates. Although it still works okay for some members who wish to keep using it, it is possible with every update to iOS, will bring more potential glitches to the app. If you find this happening more often than not, we recommend switching to another app such as Voice Dream Reader or Dolphin's EasyReader (recommended). These are third-party apps, which integrate with Bookshare, and are regularly updated.

As this could be related to a few things I would recommend contacting our technical support team so we can better assist you. If you are using a mobile device like a smartphone or tablet this could be the cause for the issue. We recommend using an app that works with Bookshare on mobile device for the best reading experience.

First, I would recommend clearing the cache on the browser of the Chromebook the teacher was using. Once that is done if they run into any issues please have them contact our technical support team so we can better assist them.

Hi Jack, As this could be related to a few things please contact our technical support team at 650-352-0198 option #2 so that we can walk you through a fix.

Hi Susan, I would agree with what Michelle stated. I generally recommend removing them whenever they are no longer part of your organization. This tends to help keep the members roster up to date. Members left on organizational accounts can be added to others as well though this causes an issue where the member may not log into the correct account. The only time I really recommend keeping them on the account is if they still want access to certain books while they are being set up on another account.

Hi Melanie and Michelle, Currently, this is not a feature Bookshare offers. The good news is that our team is working on this for a future update. Unfortunately, I do not have an ETA as to when this will be completed. From what I have seen with the upcoming update sponsors will be able to see more detailed statistics on how the members are reading.

Hi Natasha, You are first going to want to make sure you are only using the Web Reader on a laptop or computer. We also generally recommend using Google Chrome or Safari if using a Mac. We do find that clearing cookies & cache of the browser will tend to fix this issue. If you are still having an issue after clearing the cache first verify if this is only happening on one title or all of them.

Hi Anne, Please note that our Web Reader will only save your place in a book if you always open that book on the same device each time. Furthermore, the Web Reader only reads from the top of the screen down. To start reading at a certain spot, scroll the text you wish to read to the top of the screen before pressing the play button. If you are still experiencing issues, please unblock third party cookies in your web browser. The Web Reader requires third-party cookies to be enabled in order to access Bookshare content. I hope this information is helpful.

Hi Michele, Please contact the Bookshare support team at 650-352-0198 (option #2) for further assistance with resolving this issue. Unfortunately, there could be several reasons as to why this is happening but we can help get the issue sorted out.

Hi Lexi, I am very sorry about the inconvenience. It looks like we are experiencing an issue with accessing this title. I have let our collections development team know and they have started the process to get the title fixed. Once this happens I will make sure we send you to follow up so you can download the title.

Hi Courtney, Currently, we have two apps that work with android devices. Are you using Dolphin EasyReader or Voice Dream Reader? You can generally change the preference settings in either the audio or voice settings area or you may have to click on audio settings, and then click on voice settings. Though as stated above I will need to know the name of the app you are using.

Hi Darcy, I sincerely apologize for the inconvenience. Unfortunately, sometimes files get stuck while converting into the format you've requested. I did reprocess that book for you and this should fix any issues with the file. Please try downloading your book again. Note that it could take up to 7 days for your "in progress" file to fail before you can re-download it. Unfortunately, there is no way to stop an in progress download. You may either download the book in a different format, or wait for the current version to fail before attempting the download again. If you are still unable to download the title please call our Technical Support team at 650-352-0198 option #2.

Hi Fernandez, I will make sure our technical support team contacts you about this issue right away.

Hello Dana, The Web Reader alone is pretty basic, and always begins reading at the top of a page. So if one wishes it to begin reading in a specific spot, you'll need to scroll until that area is focused at the top. Another option is to install the Read and Write extension, which will work when the book is opened. This tool does allow more control over what is read, and where it begins reading. If the members have access to a smartphone/tablet the free app Dolphin EasyReader has many more features that our members like.

Hi Kristine, Many of our reading tools are switch-compatible, including Web Reader and Read:OutLoud. Both programs have keyboard shortcuts to start and stop the Text to Speech. We recommend binding your switch to these keys for greater accessibility. In Web Reader, Alt + P starts and stops the TTS, while Ctrl + T controls the audio in Read:OutLoud. We recommend switch users install Voice Dream Reader (iOS or Android) or Read2Go (iOS) on their mobile devices.