Jessy Haugh

Alyssa, Unfortunately, this is one of the limitations with the WebReader. All of our titles use text to speech (TTS), which is why we are able to have such a large library. I recommend our members download an app that works with Bookshare, like Dolphin EasyReader (free) or Voice Dream Reader (paid). These apps have many more voices to choose from, and also have features that the WebReader does not offer at this time.

Unfortunately at this time you are not able to import the dictionary. Though we can send this feedback over to the developer of the app. When it comes to how the app is reading words this is another major limitation to the technology. Currently adding the word to the pronunciation dictionary is the only way to try, and correct this issue.

Hi Courtney, Unfortunately we have been experiencing a few issue with this app. Due to the fact it is not being supported as much with new firmware on certain devices. I would suggest deleting the app, and downloading it again. This seems to push any updates through to the app itself. I would also recommend downloading the free app Dolphin EasyReader. Not only is this currently one of the more popular apps it also links directly to Bookshare's reading lists. I have also used this app myself, and find it to be one of the more accessible ones.

Ellen, Unfortunately, if you are using the ReadNow option you can only change the speech rate of the voice. I would recommend downloading the app Dolphin EasyReader. Not only is this app free but you can edit the voice, speech rate, and choose from many different voices to find what best fits your needs.

Brinn, Depending on the computer/laptop you are using, you can just drag and drop files. You can move the entire folder instead of pulling files from the folder itself this should work out better for you. I would also recommend calling our technical support team so that we can walk you through the process over the phone.

Hello Brinn, First the file must be downloaded on a computer. You can download in DAISY, BRF, or Word, and save the file to a thumb drive, or SD card. Once unzipped you can then transfer this to the APEX. The Book Reader app can open the DAISY files, and Word Processor can open Word or BRF.

Hello Julie, Unfortunately, there could be a few different issues causing that issue. I would highly recommend calling our Technical Support team so they can help diagnose the issue further. You can locate our phone number and hours of operation at the bottom of the Help Center page: https://www.bookshare.org/cms/help-center

Hi Kimberly, If the student is using the Web Reader(Read Now) option with Google Chrome, the reader should save the members place in the title. Though it may start at the beginning of a paragraph or the current chapter. As an option Bookshare does work with a few apps. For many of our members this is the preferred method of accessing our titles. Not only can the members access everything through the apps they can also set bookmarks, and choose many different voice options. The link below takes you to our Reading Tool Wizard: https://www.bookshare.org/cms/reading-tool-wizard

Hi Joya, When using this shortcut key are we also clicking the + symbol? If not you will need to click, and hold Alt,+, and P.

Hello Chad, You can certainly do this to keep everything under one main reading list. I will provide a link below to our reading list guide that has step by step instructions. I will also reach out to you directly with this information and more details to save for your records: https://www.bookshare.org/cms/help-center/how-do-i-share-or-subscribe-reading-list

Hi Patty, All of our tools except for Go Read will do word level highlighting. If the Chromebook is highlighting incorrectly you may need to download a specific voice that will fix this issue: https://www.bookshare.org/cms/help-center/why-web-reader-not-highlighting-while-speaking Voice Dream Reader is currently one of the more popular apps our members are using. With word level highlighting, multiple voices to choose from, and many other features that are not available with the Read Now option.

Hello Tammy, I notice that you are a sponsor on an organizational account. Has a reading list been created and assigned to the member? If not this will need to happen before the member can access those titles. I have also included a link below to our Braille Note Touch help guide. Due to the complexity of the device I would also recommend contacting out technology support team so that they can help assist you further. The number for this team is 650-352-0198 option 2. https://www.bookshare.org/cms/help-center/how-do-i-get-books-my-braille-note

Unfortunately, the text within the image isn't actual text, its part of the image. Since it is not text the program/device would not be able to read it. If you would like to search titles containing image descriptions I would recommend using our advanced search; https://www.bookshare.org/search

Unfortunately, the text within the image isn't actual text, its part of the image. Since it is not text the program/device would not be able to read it. If you would like to search titles containing image descriptions I would recommend using our advanced search; https://www.bookshare.org/search

As Michelle pointed out it would depend on the reading tool used. If using an app you are able to play and pause. If you are using the Web Reader(Read Now) you can play and pause also. The play button will also function as the pause button.