Jessy Haugh

Bookshare Team Member
  • Content Count

  • Joined

  • Last visited

Posts posted by Jessy Haugh

  1. Bookshare Web Reader is a basic tool that always begins reading at the top of a page. 

    To start reading from a different spot in a book, please scroll until that area is focused at the top of the screen and then press Play.

    For an alternate reading experience, you can try the Read&Write extension with Bookshare Web Reader.
    Alot of our members will also use Capti online for a nicer experiance.

    I can say our team is working on a major update to our free WebReader (ReadNow) that will be released in the near future.

  2. I would first try and change the voice on the reader to see if that works for you. Another quick fix could be changing the display format under settings as well. I would recommend contacting our support team at 650-352-0198 so we can walk you through some fixes.

  3. You can check the status of your book request online through your Bookshare account.

    1. Log in to your Bookshare account and select the My Bookshare link.
    2. Select the My Requests link; any open requests will be automatically displayed. To view closed requests, select the Closed Requests link.
    3. Select the subject link to see the request's status and details, including where your book is in our production process.

  4. As this is a mobile device we recommend using an app that works with Bookshare for the best listening experience.

    To read Bookshare books on your device, we recommend installing the free Dolphin Easy Reader app.

    Please follow the instructions at this link to learn more:

    Note: The first time you open EasyReader, you will need to create a free Dolphin account or sign in to Dolphin with a Google account. This is different from your Bookshare account. You will log in to your Bookshare account within the app. 

  5. Unfortunately, it looks like we don't have a copy of this book available in your country. 

    When publishers provide books to Bookshare, they specify the countries in which we can distribute those books. If they don’t have rights to distribute a book in Canada, for example, we cannot make it available to Canadian members. If they ONLY have rights to distribute a particular book in Canada, we can provide that book ONLY to Canadian members.

    When we add books to the collection by chopping and scanning printed versions, which we are permitted to do under U.S. copyright law, we are typically required to distribute those books only to U.S. members.

    I'm very sorry for any disappointment this causes.

  6. Hello Shannon I am not sure what you mean by log in tickets. If you are a sponsor on an org you will create usernames and passwords for the members you add to your account.

    To Add Members to your organizational membership, please do the following:
    1. Log in to your account.
    2. Go to the My Bookshare link
    3. Select the Members link.  If there is text above your roster about adding Members, use the link provided to download the Proof of Disability form for organizational memberships. If there is no text above your roster, use the buttons below your roster to add Members.

  7. You are not seeing the Read Now option for books because you are logged into a Sponsor account on Bookshare. Web Reader is only available to students on organizational accounts or those with individual memberships

  8. We are eager to do all that we can to support educators, students, and families at this crucial time. Under current U.S. Copyright Law, Bookshare membership is only available to people who are certified by competent authorities as having qualifying reading barriers, such as blindness or low vision, learning disabilities, or physical disabilities that make it difficult or impossible to read standard print. 

    We encourage you to sign up all students who meet these criteria.In these extraordinary times, we are in conversations with legal and educational authorities to explore any possible options for increasing access to the Bookshare library. 

    We have created a resource page that includes e-learning resources available from publishers and other vendors that can benefit a broader population. We will update this information as we learn more. The Bookshare library does include nearly 10,000 "Freely Available” books that can be downloaded by anyone, without restriction. Check out the full list of Freely Available titles as well as these tips to refine the list by criteria such as copyright date, topic, and grade level.

  9. When you are in the reading list you created there should be a few columns listed as title, author, date added, action, activity, and another action column. The last column labeled action should have the word remove. If you click on remove it will remove the title from your list.

    Please note that if you are in the "My History" section then remove will not be listed.

    If you are still unable to find the remove section please contact our technical team so they can walk you through a fix for this.

  10. We've implemented a book quality reporting system, which you can use to report these types of issues directly to our Collection Development team. To file a book quality report: 

    1. Log in to your Bookshare account at:
    2. Locate the book. 
    3. Select the Book's Title. 
    4. Select the Report Book Quality Issue link. 

    If you choose the option to be notified, you will receive an email from the Collection Development Department when an update is available. 

  11. First I would try the fix below. The other issue is if you are having different member use the same Chromebook the settings could be reverting because of this. Unfortunately our Web reader is very basic in its design and what it can do.

    Unfortunately we are currently experiencing a bug with our Web Reader extension on Google Chromebooks that is making our books read with an accent Text to Speech voice. We have determined that the bug is an issue with the Chromebook’s operating system itself. 

    To resolve this issue: 

    1. Go to the Chrome Web Store and install "Chrome OS US English Female HQ."

    2. Close all Chrome windows, "Sign out" from the Chromebook, and sign back in. 

    The second step makes the Chromebook "forget" about the other voices and only use the US English Female web store voice, which works with word highlighting. 

    The Web Reader is also fully functional on all Windows PCs and Macs. 

  12. Unfortunately with the way it currently sits they would not get any notification about the book. Though I can tell you that this has been something our engineering team has been working on, and we hope to see a release of this feature very shortly.

    Not only that students/members will also be able to request books be added as well with this update.