Jessy Haugh

Hi Darcy, I sincerely apologize for the inconvenience. Unfortunately, sometimes files get stuck while converting into the format you've requested. I did reprocess that book for you and this should fix any issues with the file. Please try downloading your book again. Note that it could take up to 7 days for your "in progress" file to fail before you can re-download it. Unfortunately, there is no way to stop an in progress download. You may either download the book in a different format, or wait for the current version to fail before attempting the download again. If you are still unable to download the title please call our Technical Support team at 650-352-0198 option #2.

Hello Fernandez, I will make sure our technical support team contacts you about this issue right away.

Hello Dana, The Web Reader alone is pretty basic, and always begins reading at the top of a page. So if one wishes it to begin reading in a specific spot, you'll need to scroll until that area is focused at the top. Another option is to install the Read and Write extension, which will work when the book is opened. This tool does allow more control over what is read, and where it begins reading. If the members have access to a smartphone/tablet the free app Dolphin EasyReader has many more features that our members like.

Hi Kristine, Many of our reading tools are switch-compatible, including Web Reader and Read:OutLoud. Both programs have keyboard shortcuts to start and stop the Text to Speech. We recommend binding your switch to these keys for greater accessibility. In Web Reader, Alt + P starts and stops the TTS, while Ctrl + T controls the audio in Read:OutLoud. We recommend switch users install Voice Dream Reader (iOS or Android) or Read2Go (iOS) on their mobile devices.

Hi Tammy, Unfortunately this is am ongoing issue with TTS in general. We constantly run into this issue across the board with our most popular apps such as Dolphin EasyReader, Voice Dream Reader etc. Certain apps can allow you to update, and change how words are pronounced though this feature is still very limited.

Hi Donna, Click on your reading list, and go to the Reading List where the title "Remove" should be listed under the Action Column. If the member wants a title assigned to them by a different sponsor removed then that sponsor will need to remove it from their Reading List.

Hi Susan, The Web Reader alone is pretty basic, and will always start reading at the top of a page. If you want it to start reading in a specific spot, you'll need to scroll until that area is focused at the top of the page. Another option is to install the Read and Write extension, which will work when the book is opened. This tool does allow more control over what is read, and where it starts reading. For the stopping issue's I would call our technical support team as this could be caused by a few things.

This would apply with Voice Dream Reader as well. Unfortunately the apps you mentioned are not developed by Humanware or Bookshare. So adding this feature would depend on the app developer. I would recommend using the Dolphin EasyReader app, which syncs with our reading lists. It is also one of the more popular apps our members use, on top of that it is free.

Read2Go does still work though it does not receive updated as frequently as some newer apps. I would recommend using the Dolphin EasyReader app. It is much nicer with better features as well. Currently I have run into no issues or bugs when using this app.

Hi Lesley, Unfortunately, at this time that feature is not available. Beeline Reader is not a Bookshare app so I'm not sure if or when that feature would be added. The free app Dolphin EasyReader would be the best option for a bookmark feature. This is one of the more popular apps our members are using.

Quality should be the same no matter how you open the title. In the synopsis page of the book is the quality of the scan will be listed. Depending on the title itself it may or may not have images. When searching for titles in our library it will indicate if the title has images or just image descriptions.

Hi Dante, I would recommend following the link to our Getting Started with Open Lore page. This will give your a basic breakdown of how to use Open Lore. Another link I'm provides gives step by step instructions on how to download Bookshare Books with Open Lore. Please follow the link for How do I open Bookshare content on Open Lore. If you still run into any issues, please contact our Technical Support team so that we can walk you through the initial download.

Hi Bob, I am going to send you an email with all this information.

Hi Peter, The downloaded file may have downloaded anyway. You are going to want to check on recent downloads on the device you are using. If you are accessing Bookshare one a mobile device I highly recommend downloading the app Dolphin EasyReader. While you certainly can download Mp3 versions of our titles, doing it this way is not the most accessible. I generally recommend if using a smartphone/tablet to use one of the available apps. If you are accessing on a laptop or computer the Read Now option is much nicer.

Hi, In order to distribute copyrighted material, Bookshare must follow all regulations set by U.S. copyright law, specifically the Chafee Amendment. All Bookshare members must have a Chafee-qualifying print disability. Bookshare is regulated by copyright law, not educational law, so students with or without IEP or 504 plans may or may not automatically qualify for membership. Qualifying print disabilities as per the Chafee Amendment include: 1. Blindness or low vision severe enough to prevent the reading of standard print books 2. Physical disabilities that prevent an individual from reading standard print books or turning the pages of a book 3. Learning disabilities, such as dyslexia, severe enough that the individual cannot read traditional print

Hi Janet, Bookshare's language preference controls which books appear in the top of your search results. To change the language preferences: 1. Log in to Bookshare 2. Select the link with the member's name from the top right of the page 3. Select the Edit Preferences link below My Summary 4. Under Search Preferences, select your preferred language You can also search for foreign language books using our Advanced Search feature. To perform an advanced search, select the Advanced Search link below the search bar, then select your preferred language under the Language drop-down menu. Once you’re ready to search, select the Advanced Search button.

Hi Kristen, I will reach out and contact you directly with more information.

Hi Denise, Unfortunately they would be slightly limited on downloading without any internet access etc. I would recommend using an app that works with Bookshare like Dolphin EasyReader, or Voice Dream Reader. Using this method with the apps the members can download any books while in school or in an area with internet/wifi access. Once the titles are downloaded they can be accessed without any wifi/internet at home or on the go. You can essentially do the same thing with downloading in an audio format and loading it onto a MP3 player.

Hi Leslie, When you click on manage libraries in the app you may need to scroll through the selections. When Bookshare is found you will need to use the slider to activate that library. The slider should be to the right to activate the library.

Hi Jessica, Yes you can read more then one book at a time with the WebReader (Read Now) option. Unfortunately, with certain apps you would only be able to read one book at a time because you would need to exit the current title to enter a new one.

Hi Marius, Unfortunately, Dolphin EasyReader will not work with the NLS player. Dolphin EasyReader will only work on devices with access to the app stores (the Apple App Store or Google Play Store).

Hi Jada, I would recommend trying the app Dolphin EasyReader. Currently this is one of the more popular apps that works with Bookshare. The app itself is free, and you have many options in how you would like to read, how the pages are turned, highlighting, and many choices in voices. You can also edit any voice to fine tune the reading experience. I myself find this app to be one of the best currently available.

Hi Aaron, If you are using a compatible browser (laptop/computer), just search for a book, then on the results page, locate the “Read Now” button which will appear above or the left of the “Download” button. Clicking this link will begin the process of packaging and opening the book in your web browser. To utilize the self-voicing audio and word highlighting features, one must be using the Google Chrome Browser on a PC, or Safari on a Mac. If you are using a smartphone or tablet you are going to want to download a compatible app that works with Bookshare. I would recommend the app Dolphin EasyReader, not only is it one of the more popular apps among our members it is also free.

Hi Katherine, Unfortunately at this time Capti is not able to link directly to our reading lists. For this app, members will still need to be assigned reading lists. This essentially unlocks those titles for download. The member can search for the title, and a download option will be presented for those titles in the list. I would recommend downloading the free app Dolphin EasyReader. I find this app to be more accessible, and it offers many more features that you would typically have to pay for use with Capti Premium. The Dolphin app also links to our reading lists.

Alyssa, Unfortunately, this is one of the limitations with the WebReader. All of our titles use text to speech (TTS), which is why we are able to have such a large library. I recommend our members download an app that works with Bookshare, like Dolphin EasyReader (free) or Voice Dream Reader (paid). These apps have many more voices to choose from, and also have features that the WebReader does not offer at this time.