Jessy Haugh

Bookshare Team Member
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Posts posted by Jessy Haugh

  1. Hi Patricia,

    Read2Go has been out of development for some time now, which means it is no longer receiving updates. Although it still works okay for some members who wish to keep using it, it is possible with every update to iOS, will bring more potential glitches to the app.

    If you find this happening more often than not, we recommend switching to another app such as Voice Dream Reader or Dolphin's EasyReader (recommended). These are third-party apps, which integrate with Bookshare, and  are regularly updated.

  2. Hi Susan,

    I would agree with what Michelle stated. I generally recommend removing them whenever they are no longer part of your organization. This tends to help keep the members roster up to date. Members left on organizational accounts can be added to others as well though this causes an issue where the member may not log into the correct account. 

    The only time I really recommend keeping them on the account is if they still want access to certain books while they are being set up on another account.

  3. Hi Melanie and Michelle,

    Currently, this is not a feature Bookshare offers. The good news is that our team is working on this for a future update. Unfortunately, I do not have an ETA as to when this will be completed. From what I have seen with the upcoming update sponsors will be able to see more detailed statistics on how the members are reading.

  4. Hi Natasha,

    You are first going to want to make sure you are only using the Web Reader on a laptop or computer. We also generally recommend using Google Chrome or Safari if using a Mac.

    We do find that clearing cookies & cache of the browser will tend to fix this issue. If you are still having an issue after clearing the cache first verify if this is only happening on one title or all of them.



  5. Hi Anne,

    Please note that our Web Reader will only save your place in a book if you always open that book on the same device each time. Furthermore, the Web Reader only reads from the top of the screen down. To start reading at a certain spot, scroll the text you wish to read to the top of the screen before
    pressing the play button.

    If you are still experiencing issues, please unblock third party cookies in your web browser. The Web Reader requires third-party cookies to be enabled in order to access Bookshare content. I hope this information is helpful.

  6. Hi Lexi,

    I am very sorry about the inconvenience. It looks like we are experiencing an issue with accessing this title. I have let our collections development team know and they have started the process to get the title fixed. Once this happens I will make sure we send you to follow up so you can download the title.

  7. Hi Courtney,

    Currently, we have two apps that work with android devices. Are you using Dolphin EasyReader or Voice Dream Reader? 

    You can generally change the preference settings in either the audio or voice settings area or you may have to click on audio settings, and then click on voice settings. Though as stated above I will need to know the name of the app you are using.

  8. Hi Darcy,

    I sincerely apologize for the inconvenience. Unfortunately, sometimes files get stuck while converting into the format you've requested. I did reprocess that book for you and this should fix any issues with the file. 

    Please try downloading your book again. Note that it could take up to 7 days for your "in progress" file to fail before you can re-download it. Unfortunately, there is no way to stop an in progress download. You may either download the book in a different format, or wait for the current version to fail before attempting the download again. If you are still unable to download the title please call our Technical Support team at 650-352-0198 option #2.

  9. Hello Dana,

    The Web Reader alone is pretty basic, and always begins reading at the top of a page. So if one wishes it to begin reading in a specific spot, you'll need to scroll until that area is focused at the top.

    Another option is to install the Read and Write extension, which will work when the book is opened. This tool does allow more control over what is read, and where it begins reading.

    If the members have access to a smartphone/tablet the free app Dolphin EasyReader has many more features that our members like.

  10. Hi Kristine,

    Many of our reading tools are switch-compatible, including Web Reader and Read:OutLoud. Both programs have keyboard shortcuts to start and stop the Text to Speech. We recommend binding your switch to these keys for greater accessibility. In Web Reader, Alt + P starts and stops the TTS, while Ctrl + T controls the audio in Read:OutLoud.

    We recommend switch users install Voice Dream Reader (iOS or Android) or Read2Go (iOS) on their mobile devices.

  11. Hi Tammy,

    Unfortunately this is am ongoing issue with TTS in general. We constantly run into this issue across the board with our most popular apps such as Dolphin EasyReader, Voice Dream Reader etc.

    Certain apps can allow you to update, and change how words are pronounced though this feature is still very limited.

  12. Hi Susan,

    The Web Reader alone is pretty basic, and will always start reading at the top of a page. If you want it to start reading in a specific spot, you'll need to scroll until that area is focused at the top of the page.

    Another option is to install the Read and Write extension, which will work when the book is opened. This tool does allow more control over what is read, and where it starts reading. For the stopping issue's I would call our technical support team as this could be caused by a few things.

  13. On 2/15/2019 at 6:37 AM, Kate Rutter said:

    Does this also apply to students using a Victor Reader Stream? The student is a member on the reading list, the reading list contains assigned books but there is not a "Reading List" that can be accessed on the Stream directly.  The student needs to search and download individual titles that are on the reading list. Is this correct?

    Is this a feature that would be developed by Bookshare or an update from Humanware?  This feature would be great!  Thanks!

    This would apply with Voice Dream Reader as well. Unfortunately the apps you mentioned are not developed by Humanware or Bookshare. So adding this feature would depend on the app developer. 

    I would recommend using the Dolphin EasyReader app, which syncs with our reading lists. It is also one of the more popular apps our members use, on top of that it is free.

  14. Hi Lesley,

    Unfortunately, at this time that feature is not available. Beeline Reader is not a Bookshare app so I'm not sure if or when that feature would be added. The free app Dolphin EasyReader would be the best option for a bookmark feature. This is one of the more popular apps our members are using.

  15. Quality should be the same no matter how you open the title. In the synopsis page of the book is the quality of the scan will be listed.

    Depending on the title itself it may or may not have images. When searching for titles in our library it will indicate if the title has images or just image descriptions.

  16. Hi Dante,

    I would recommend following the link to our Getting Started with Open Lore page. This will give your a basic breakdown of how to use Open Lore. Another link I'm provides gives step by step instructions on how to download Bookshare Books with Open Lore.

    Please follow the link for How do I open Bookshare content on Open Lore. If you still run into any issues, please contact our Technical Support team so that we can walk you through the initial download.

  17. Hi Peter,

    The downloaded file may have downloaded anyway. You are going to want to check on recent downloads on the device you are using. If you are accessing Bookshare one a mobile device I highly recommend downloading the app Dolphin EasyReader.

    While you certainly can download Mp3 versions of our titles, doing it this way is not the most accessible. I generally recommend if using a smartphone/tablet to use one of the available apps. If you are accessing on a laptop or computer the Read Now option is much nicer.