New to bookshare

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I'm new to bookshare and not sure what I've done wrong. I've filled out all the forms but still keep seeing the note: "Your Organization has reached the purchased download limit".What to do?

 

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Hi Leslie, welcome to Bookshare!

The note you're finding is intended for our non-US school organizations who need to purchase book blocks to access content on behalf of the members they support.  To buy book blocks go to the Organization Information page on the left side of your My Bookshare page. 

If however you intended to create an account for your own personal use, or for your child, please give our support team a call so that we can make sure we get your account up and running with the right account type.  I will say every once in a while we have members who accidentally create duplicate accounts, so it might be worth making sure you are logging into Bookshare with the correct account.

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