student access

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I am assigning books to a student.  He is using the app on an iPad to access.  The mother reports he can see the books but it says "ask teacher for access".  I thought I had assigned the books to him.  What do I need to do on my end?

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Hi Lions,

If you have a reading list created, it's sharing set to sharing with assigned members, and added this student as a member on the reading list you should be all set.  I would verify that the student is logging into the same account you've created for them on your account, and have them try logging into the website directly instead of the app to see if they can see the assigned reading lists.  

Assuming they can the next steps would be to have them log out and back into the app itself and then give the Customer Support team a call if that doesn't work as something else is happening here.

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