Jonathan Rodriguez

unable to download

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2 posts in this topic

Hey Jonathan,

This can mean a few things, can you log into the Bookshare website directly to see if there's any alert banner information?  Usually it means your account's subscription has ended or needs extending, or sometimes there's an issue with your approval status.  If everything in the website is fine and you can download from there try logging out and back into Read2Go to see if that resolves the issue. 

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