Lara Adair

Can't find my students or assigned books.

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2 posts in this topic

I'm new to Bookshare.  I added students and assigned books while we were shut down in April or May.  Now I can't find the students or their assigned books.  Do I have to rebuild lists each year?

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Hello Lara,

It sounds like you may be signing into a different account than the one that you used when you originally added your students. If you or another sponsor on the same account do not remove students and reading lists yourself, then they will not be automatically removed by the system so they should still be listed on the account. Please feel free to contact Customer Support directly so that we can investigate your situation more thoroughly. You can email us at support@bookshare.org or call us for direct assistance at 650-352-0198. Our normal hours are 9am to 5pm PST, Monday through Friday.

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